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    How long it take to fix a m14xR1 in depot repair

    Discussion in 'Alienware 14 and M14x' started by cazatom, Sep 2, 2013.

  1. cazatom

    cazatom Newbie

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    Hi I want to how long do your wait for depot repair to finish. I'm waiting about 3week now. What happen was my m14 have a white screen when turn on. When I call customer service they said I will get a new one and it's on order. But I get different order date and the order is still pending. They did not tell what spec there are ordering. I need the laptop for school. Any help will be appreciated.
     
    cazatom, Sep 2, 2013
    #1
  2. DGvr4

    DGvr4 Notebook Enthusiast

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    You must call alienware to see if there is a problem with your order. Once I was having problems with the killer network adapter and they where going to send me a new one. Then the same problem as you, after some time the order was still pending. I call alienware and effectively there was a problem with the order. They placed again the order and it delay less than a week to arrive, so just call alienware and until they said it is shipped just keep calling.
     
    DGvr4, Sep 4, 2013
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  3. Lozz

    Lozz Top Overpriced Dell

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    agreed with the above. Depot turn around times should be between 1-2 weeks max.

    I would also demand that your warranty is extended proportionate to the amount of time you've been without your laptop.
     
    Lozz, Sep 5, 2013
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  4. cazatom

    cazatom Newbie

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    I just got a call from them that they are replacing me with a new Alienware 14. So I have to wait another 2 week for the system built.
     
    cazatom, Sep 6, 2013
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  5. cazatom

    cazatom Newbie

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    This is the spec they sending me as an replacement

    Intel i7-4800MQ, 2.7~3.7GHz, 6MB, 47W Haswell
    750gb 7200RPM
    16GB 1600mhz DDR3
    Slot-Loading Dual Layer Blu-ray Reader (BD-ROM, DVD/RW, CD-RW)
    14" WLED FHD (1920 x 1080) Anti-Glare Display
    NVIDIA® GeForce GTX 765M 2G GDDR5
    Genuine Windows 7 Pro 64bit
    Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
    Thank all for the help
     
    cazatom, Sep 6, 2013
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It usually takes no longer than 3 weeks unless there is a part shortage. In that case a replacement may happen (like in your case).
     
    Alienware-L_Porras, Sep 6, 2013
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