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    Help with my brand new m14x R2 Please.

    Discussion in 'Alienware 14 and M14x' started by ChaddyRom, Jun 21, 2012.

  1. ChaddyRom

    ChaddyRom Notebook Enthusiast

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    So just opened it out of the box , plugged it in .. and went to run the WEI test to see my scores.. When it gets to the last part assessing the hard drive it basically just crashes my computer and forces me to shut down the computer without giving any scores whatsoever... What you guys think? Did I receive a defected hard drive or whats going on ??
     
    ChaddyRom, Jun 21, 2012
    #1
  2. xGeorgexBp

    xGeorgexBp Notebook Guru

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    chkdsk x: /f /r

    where "x" is the drive letter you want to scan (start with c). It may tell you to restart before it can scan. If windows finds bad sectors it will attempt to move the data to another location. If it finds bad sectors, then your hard drive is (obviously) bad.
     
    xGeorgexBp, Jun 21, 2012
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  3. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Hi ChaddyRom,

    Running a chkdsk as xGeorgexBp says is a great idea. Also, test the hardware by running an ePSA, here's the info on how to do it. Let me know how it goes.
     
    Alienware-Natalia_J, Jun 21, 2012
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  4. ChaddyRom

    ChaddyRom Notebook Enthusiast

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    Thanks for the advice..Running a chkdsk on it as we speak.. Will let you guys know the results when it's done!
     
    ChaddyRom, Jun 21, 2012
    #4
  5. ChaddyRom

    ChaddyRom Notebook Enthusiast

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    So yeh the chkdsk failed on step 5/5 and now when I turn the laptop on , it can't even find the hard drive and no diagnostics work on it.. Nothing works on it anymore.. Great.. Now I gotta send it back and wait another few weeks for another one.
     
    ChaddyRom, Jun 22, 2012
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  6. Tapakidney

    Tapakidney Notebook Evangelist

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    Nah, they can just send you a new HD, or have a tech come install one. Will be a super fast and easy fix.
     
    Tapakidney, Jun 22, 2012
    #6