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    Help please: M14X Realtek Audio problem

    Discussion in 'Alienware 14 and M14x' started by Koleion, Jun 26, 2012.

  1. Koleion

    Koleion Notebook Enthusiast

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    Hello,
    I am having an issue with my sound card. every time i reboot the system i get an "red X" on my sound icon in the bar. it comes up and scans for detecting the problem. and it finds a fix every time and then my sound works till the next time i reboot. I have tried these steps so far.

    1. uninstalled all audio drivers and re installed.
    2. installed the latest realtek drivers from there site.(also the original dell drivers) still the same issue.
    3. i have gone into safe mode uninstalled the drivers and the software and then forced the driver install on next reboot to the ones i wanted(IE: dell drivers). same problem.
    4. i have gone into GP and make changes to the windows driver auto install steps. and then rebooted. also deleted the HDAudio.inf files from the windows inf folder. When i do this it shows "PCI device" in my DM and it will not let me install any drivers for the audio card at all. the install never finishes it errors out ever time.(Dell drivers, and realtek drivers.)
    5. i have read 100s of posts and cant seem to find a fix.

    Any help would be great. i am at a dead end here. Thanks for all the help.

    Ps: I have tried to search this forum for people having this issue and found none. If there is a post for this please link me if this issue has been fixed. Thanks again for all the help.
     
  2. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Hi Koleidon,

    Try a BIOS update, download it from here. I'll follow the thread.
     
  3. Koleion

    Koleion Notebook Enthusiast

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    My system is up to date. i have all the latest drivers and have already upgraded the bios to the A08 version a few months back. This had no effect on the issue i am having. This is for sure a problem with drivers and or windows auto driver assignment. Any other ideas i might be able to try? Thanks so much for the help.
     
  4. smokeydogsmokey

    smokeydogsmokey Notebook Consultant

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    check the tab on the device to see if its conflicting with anything, also go run msconfig disable asmany start up items as you can and see if it does the same
     
  5. Koleion

    Koleion Notebook Enthusiast

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    No go. i unchecked everything i can. same issue. there are however two listings in Msconfig for audio. Realtek HD audio Manager, and HD Audio Background process. I have turned them both off and then rebooted and then ran one at a time and still the same. no matter what i do it comes up bad after a restart. Any other ideas would be great i am really lost on this one.
     
  6. Koleion

    Koleion Notebook Enthusiast

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    I have also tried this. I removed the upper and lower buffers in the registry. still the same issue. I am going to uninstall the Realtek drivers now and then reboot uninstall the Hd audio from DM. then reboot and install the latest drivers from the realtek site and see how this goes. *Update: Still the same issue. no change.*
     
  7. Alienware-Natalia_J

    Alienware-Natalia_J Company Representative

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    Have you recently done any Windows updates? How long ago did this start happening?
     
  8. Koleion

    Koleion Notebook Enthusiast

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    Ok So i finally got this fixed. It was a two part solution. Well at least that's how it worked out. So first i found some issues in the Event viewer that where event ID 219."The driver \driver\AMBfilt64 failed to load for the device HDAudio\Func...." So i went looking for that file. come to find out its not in the drivers folder or in system32 folder. So i went to the dell audio driver folder(R295888) on my c: and found the AMBfilt64.sys file under WDM folder and then copy/pasted it into the windows\system32\drivers folder and in the root of the system32. Then i ran a program called RegistryNuke to clean out anything in the reg that was not right and then restarted. I am about 100% sure the reg clean software had nothing to do with this fix, but i thought i would post everything i did to fix this issue just in case. It looks like the realtek audio driver manager was not loading in the system try because it was not found in the drivers folder and this was the main issue with my sound getting messed up after every reboot. Well i hope that no one else has to deal with this problem but just in case here is the answer to how to fix this realtek Hd audio no loading at start up issue.


    Thanks for all the help. :)