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    Games open in Black screen

    Discussion in 'Alienware 14 and M14x' started by Nomi92, Apr 17, 2016.

  1. Nomi92

    Nomi92 Notebook Consultant

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    I have a Alienware 14 with a 750m Graphics Card. I've upgraded to Windows 10.

    Most games that I try to play open up in a black screen and I can still hear the sound. The game is responsive: when i click it skips the menu.

    What do I do? I've tried nearly everything. I've installed older drivers, new drivers etc. Everything short of reinstalling windows.

    Any help would be appreciated.
    Thank you
     
    Nomi92, Apr 17, 2016
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  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Does it happen on both, windowed and fullscreen? It seems like a driver issue that could be fixed with a refresh/reinstall of the OS. Also, you could try a monitor.
     
    Alienware-L_Porras, Apr 19, 2016
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  3. Nomi92

    Nomi92 Notebook Consultant

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    Yes it happens with both fullscreen and windowed mode.

    So a full windows reinstall? I was hoping it wouldn't come to that.
    Any other ideas?
     
    Nomi92, Apr 19, 2016
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  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    What about the external monitor? Does that work alright?
     
    Alienware-L_Porras, Apr 20, 2016
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  5. Nomi92

    Nomi92 Notebook Consultant

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    Haven't actually tried that. Missed that part about your post. Let me check today and I'll let you know.

    As far as I remember if it didnt work on my laptop, it didnt work on my projector. But ill try today.
     
    Nomi92, Apr 20, 2016
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  6. Nomi92

    Nomi92 Notebook Consultant

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    Sorry for the late reply. So, no, it doesn't work on an projector either.
     
    Nomi92, Apr 22, 2016
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  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Here's what you can try:

    Video driver reinstallation
    DirectX Reinstalaltion
    Clean Boot
    Game Reinstallation (if it happens with only one)
    If none of that does it, Windows will need a refresh.
     
    Alienware-L_Porras, Apr 22, 2016
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  8. Nomi92

    Nomi92 Notebook Consultant

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    Alright ill try those.. Thanks
     
    Nomi92, Apr 24, 2016
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