Dell reps! RANT INSIDE.

ARGH!

Some of you may be aware of current problems I'm having with my M14x? Basically, it's having BSoD's with every game and random shut downs.

I had a rep re-install drivers, re-install of Win7 etc (which i done already) and still no fix!

So they say 'We will get you new parts and an Engineer will contact you tomorrow morning to confirm time/date..' I did say it was a Saturday, but the rep said he will call...

NO CALL! I then ring up again on Sunday to complain and they say 'Sorry, the rep was supposed to say Monday...' Okay, I wait until Monday morning (today) ALL day and nothing...

I've then rang up again and ask to speak to a supervisor. The rep replied with.. 'They have all gone home.' FFS.

So I rant a lot saying I have a very expensive paper weight and have rang countless times/sent emails. Very frustrating. So now the rep is going to pass over my details to his 'Team Leader', who will contact me in the morning (not holding my breathe!) but i'm going to demand a replacement laptop as I took the day off work and lost money! Now I won't have a day off for 2 weeks!

Do you think I will get a replacement? I've had it 4-5months, but it's clearly not fit for purpose.

Acording to the Sale of Goods Act Fact Sheet:

Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

So I'll remind them of this and hope for the best.

Thanks for reading, lol.

ARGH, BREATH...

 

I had to wait for mine for over a month, and my order was cancelled 3 times before Dell came through with a fourth order number.
Each time, I had to call to get the cancellation notification email.
Each time I had to speak with a different rep than the one handling my file, she was never at her desk, even during work hours, and when I did reach her, once, she was rude and clueless as to computers knowledge.
Each time I would ask why the order was cancelled, and each time no one could give me a straight answer. I got an "Illegal Configuration" excuse during the "In Production" stage (in the email I received AFTER I called), and no one EVER told me what was illegal about it.

However, here's my tip:

Be courteous and patient.

Of course, you have every right to be angry and voice your opinions and concerns. But there is a right way to express it, and a wrong way.
First off, be patient. Chances are you ordered an M14x to play games, not to do long-distance heart surgery on dying little boy (although you probably could, if your computer worked!), so relax. It's under warranty, you will eventually either get a new system, or your money back.

Patience will allow you to be courteous. I agree 100%, this is a pain in the crack, especially when the reps are so obviously incompetent jerks. But who says they don't write a little "BAL" code on the paper received by the tech building the machine, just because you made their worthless lives a little bit harder that day?
Be nice, and you'll get what you want/asked for, in time. It's not fair, it's just how it works.

My M14x is perfect, out of the box.

Good luck!

(BAL = Build a Lemon)

 

I have the same problem (betweeen 4 to 5 months too!). Spent a few days having problems and reinstalling (windows could not find the hard drive), to be confronted with more BSOD's pretty much instantly and now the BIOS fails to see the HDD sometimes.

They now think its a sata controller/Hard drive failure but I have had enough. I feel as if i have been sold a lemon. I just want my money back now (I also mentioned SOGA) - I can not afford any more time spent on the m14x from my research degree.

 

Hey, yeah, I was very courteous and patient with all my calls. But I did express my concerns etc.

I'm wearing a very fine mask though. After each phone call I take this mask off and vent my anger by kicking a dog. Joking, ha..

BAL = Build a Lemon. I'll remember that phrase.

I hope I get a replacement! Now to wait for that call at work tomorrow...

 

Don't wait for the call. Make it yourself as soon as you have at least 1 hour to waste...

 

I wasted 4 hours on the phone with dell already today alone,and this is my 3rd replacement except now they want to replace the mobo.I was asked by tech support if I checked the ram,on a unit that has no power at all.lol Check ram on a laptop that doesnt show any sign of power?I am sick of dell!I love my m14x,i'ts a shame they have such bad service.I guess it's every company nowadays.