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    Dell can't find my service tag.

    Discussion in 'Alienware 14 and M14x' started by Mudig, May 17, 2011.

  1. Mudig

    Mudig Notebook Consultant

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    I'm trying to look up drivers for my laptop but my service tag doesn't work on the site. Anyone else have this problem?
     
    Mudig, May 17, 2011
    #1
  2. BatBoy

    BatBoy Notebook Nobel Laureate

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    BatBoy, May 17, 2011
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  3. Serephucus

    Serephucus Notebook Deity

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    I've always wondered why this isn't the case. Perhaps it's potentially too insecure?
     
    Serephucus, May 17, 2011
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  4. takeabyte

    takeabyte Notebook Evangelist

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    I would still get in touch with dell concerning the service tag though..the drivers are the LEAST of your worries!!
     
    takeabyte, May 17, 2011
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  5. aliengirl_x

    aliengirl_x Notebook Consultant

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    Yeah this happened with my M11xR3. It was a month almost and it wasn't in the system still. I contacted Dell (Chris M on the Dell Alienware forums - there is a thread on this topic here: Alienware under Warranty with no Dell Service Tag - Alienware Forum - Alienware Club - Dell Community) and he manually associated my account with my service tag.
     
    aliengirl_x, May 17, 2011
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  6. libertine

    libertine Notebook Guru

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    Hi, in my case i really need to register my service tag because i purchase the X-fi Soundblaster software.
    I already make a w7 clean install (i made the backup so no worries)... and i would like to download the X-fi.
    Any suggestions???
    Thanks :D
     
    libertine, May 29, 2011
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  7. Mudig

    Mudig Notebook Consultant

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    Thanks. I contacted Dell. Apparently the guy registered my service tag. It's been a week since, but it still wont' recognize my service tag.
     
    Mudig, May 29, 2011
    #7
  8. libertine

    libertine Notebook Guru

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    A week?? damn! i think i wont be getting back the x-fi soundblaster... :(
    udge is happening with Dell's DataBase!! :confused:

    AM I THE ONLY ONE WITH THIS PROBLEM?
    Anyone who make a win7 clean install and purchase de x-fi SoundBlaster software????
     
    libertine, May 29, 2011
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  9. Conspiracy

    Conspiracy Notebook Consultant

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    I have the same problem, but I haven't called support about it yet. The only thing I need from the Smartsource website is the webcam software, and I don't use the webcam, ever, so it hasn't been an issue. I'll get around to calling them eventually, hopefully they can fix it.
     
    Conspiracy, May 29, 2011
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  10. BatBoy

    BatBoy Notebook Nobel Laureate

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    Just log in to the smartsource website with your Dell Account login. You dont have to have the tag under your name. Key in the service tag and it will show you the appropriate software. Again, you have to have a service tag and login with your Dell Acct.
     
    BatBoy, May 29, 2011
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