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    Dell Warranty After Purchase Scam

    Discussion in 'Alienware 14 and M14x' started by cl1ffhuxtable, Jul 20, 2011.

  1. cl1ffhuxtable

    cl1ffhuxtable Notebook Enthusiast

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    So I have had my m14x for close to a month now and I received a call from a 1-800 number. It was Dell inquiring about extended warranties, I listed to what they had to say, I declined, thought it was all good. A few days later (today) I get another call from a Dell rep and I was having trouble understanding what she was even calling about. After she asked for all of my information I started to get irritated and asked very plainly: What is this call in reference to, and are you charging anything to my DFS account? She answered back that since I had purchased an Alienware system through the EPP program and my payments were over 20 per month, they were upgrading my warranty and giving me a gift card as a promotion. This made no sense so I reiterated that I was not being charged anything whatsoever and she said no I wasn't.

    Surprise, 6 hours later my DFS account was charged about $475 bucks. DON'T LET THEM DO THIS TO YOU, I AM A VERY INTELLIGENT PERSON BUT THEY FLAT OUT LIED TO ME IN THEIR BROKEN ENGLISH.

    I will never buy another Dell, also their website for both DFS and regular support is down for web chat and I was on hold for 15 minutes and got hung up on. Looks like I am going to get super screwed on this one.
     
    cl1ffhuxtable, Jul 20, 2011
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  2. CGSDR

    CGSDR Alien Master Race

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    What are all those abbr stand for? like DFS and EPP. For those non-English speaking countries Rep, you need to confirm with them like twice or thrice, otherwise, you get this thing you trouble with.

    I also having some trouble as most the rep I talk to are either Indian or Philiphine which those countries arent English as the first language though.
     
    CGSDR, Jul 20, 2011
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  3. winkawak

    winkawak Notebook Consultant

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    dude keep calling them
    have their supervisor or manager on the phone
    u cant let this slide
    i kno how fustrating this is
    been there on a different situation
    everytime when i call
    its always a indian who picks up
    no offense
    but their accents is very hard to understand over the phone
    and wen they talks, they talk at a very fast pace
    even when i tell them to talk slower(in a friendly matter)
    they seem to not care n continue to talk in this way
    dell service is not the best
    i find sony service to be more customer friendly
    they care about their customers
     
    winkawak, Jul 20, 2011
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