Anyone getting dead pixels on their new m14x? It looks like I have 1 on mine, and dust under the screen in another spot.
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You'd better hope you find more. Dell won't replace your screen with only a single dead pixel, if I remember correctly.
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Trying to contact support on dell's website, but the service tag number on the bottom does not work.
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You sure it's a dead pixel and not a stuck pixel? (dead pixels are black, stuck pixels are colored)
Hopefully just stuck, then you can try a number of methods to fix it yourself... -
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Yes it's dead.
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Actually thats perfect (and made me lol)
So if anything outside of warranty happens, punch your screen and get it replaced? -
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You: Hi Dell customer support, I just wanted to ask if you replace dead pixels on my new Alienware M14x, with advanced warranty, which I bought for a lot of money.
Dell: Uh sorry sirs we cannots give replacement for such an insignificant issue. More dead pixels are needed.
You: But I paid good money for a system that's imperfect on arrival!
Dell: sorry sirs. There's nothing I can dos.
[you come back later]
You: Hi Dell, um there's apparently a hole in my screen... hmmm...
Dell: well in that case we'll send you a new system! Thank you for choosing Dell. -
Tsukurimashou Notebook Evangelist
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LMAO win !!
I was going to say just say you are not happy with it and want a refund because you are entitled to it for 15 or 30 days. dont even mention the pixel and then order another. -
It appears that a couple spots are dust under the screen, anyone know of an easy way to correct this?
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Replacement.
Dust under the screen the warranty will cover (without added violence). -
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Just noticed that my replacement M14x (first had a defect on the bottom left palm rest - clicking noise) has a bright pixel. It's white - not black...does that mean it is not dead? It is extremely noticeable.
I am tired of these quality control issues. Man...coming from Apple I am just dying here. It's a good thing it was cheap, I guess.
EDIT: looks like there are two - or one large cluster of dead/bright pixels and one smaller pixel.
EDIT2: It seems one dead pixel will get you a replacement...at least according to this 2009 post for the M17x...
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=129652&doclang=en&l=en&s=gen&cs=
EDIT3: Sent @DellCares a tweet (I've had good luck with them in the past) to see if they can take care of me. HATE calling in. -
Dam that sucks. Yeah I hear ya on that 'coming from apple..' statement. ive been through a 17x r2, 2 17x r3s and now was looking to get another... but they just arent as satisfying with all the little issues. My 17" mbp Unibody was a beauty from the day I got it until the day i regrettably sold it
WHite pixels are stuck pixels I believe. I think there are youtube videos and others that flash different colors that can sometimes get a pixel to 'fix' itself. believe it or not when I bought an HP HDX 20" laptop a few years back i had one... I put on the youtube video and voila the stuck pixel started working ! Stuck pixels are sometimes worse than dead ones because when you get black screens or dark images from movies etc you will have one bright dot and it gets annoying. -
Yeah...I've had it. Going to return this and call it done with the M14x. Now I'm having boot issues with my SSD (for no apparent reason). What a mess.
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Just over heat your your unit with a hair dryer and ask for a new replacement
It is unacceptable to get a lap for 2k with dead pixels SCREAM at them !!
The main problem with Dell is that the people we get on the phone dont even know what a laptop IS lol -
It depends on the type of dead pixel. Here's the dead pixel policy for the m17x.
Also, you have a 21-day return policy.
Dead Pixels
Discussion in 'Alienware 14 and M14x' started by EastcoastSix13, May 14, 2011.