I picked up an Alienware 14 open box at my local Microcenter: Dell Alienware 14 14" Laptop Computer - Silver ALW14-4681SLV - Micro Center
The open box price was $1275. I have issues with the battery not wanting to fully charge. It gets to around 70ish percent, but won't go any further. Current run time is about 1hr 15min.
Assuming the problem is the battery, a new one plus the open box price is probably still under the new laptop price. But Dell doesn't even list the battery on their website.
The system is still under warranty until March 2015, but I don't know that batteries are covered under that.
I really like this laptop, especially the full HD IPS screen and the non-chicklet keyboard. I don't go unplugged all that often--mostly just haul my laptops to the office, set up on the desk, and plug in.
I've already invested some time in setting this one up before I noticed the battery issue. Would it be a bad idea to just keep it as is or am I asking for more trouble down the road?
BTW, I've tried that thing where I unplug the ac adapter/battery and hold in the power button. It didn't help. I've also done a BIOS update.
Any input is appreciated.
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ThatOldGuy Notebook Virtuoso
let us know if this helpsCptXabaras likes this. -
Thanks for the reply. Unfortunately I already played with Desktop mode. It was initially disabled, but I even tried a couple enabling/disabling cycles to see if it helped. No dice.
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ThatOldGuy Notebook Virtuoso
In any case, I think that batteries and power supplies are covered under the warranty. They are internal batteries, so they are not as easily swappable and can be considered part of the main system -
how much extra is a brand new unit from alienware?
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I'd return it, if you still can.
What do you mean by, "open box price?" The system wasn't factory sealed when you purchased it? Maybe the laptop you received was a floor model and had already been used for months on end, which would explain the issues with the battery. -
Alienware-L_Porras Company Representative
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If your happy with the system phone up Dell and get a new battery sent out - the battery is warrantied for 1 year from purchase
Alienware Open Box -- Keep or no?
Discussion in 'Alienware 14 and M14x' started by ThorofAsgard, Mar 30, 2014.