So finally after the 3rd visit the Dell rep put the correct screen on my laptop...
as chronicled on this thread : http://forum.notebookreview.com/alienware-m14x/583513-dust-behind-screen.html
So now after finally making sure the screen is free of dust / dead pixels I noticed that the bottom right of my laptop is not fully flushed to it.
http://img215.imageshack.us/img215/122/20110726140516.jpg (right side)
http://img20.imageshack.us/img20/6268/20110726140551.jpg (left side that is better than the right, i.e. more flushed against it)
I tried pushing it against it, but it won't stay closer to the plastic. I also uploaded a video that shows the sound difference when I tap on it. The left side has a deeper more "thunk" sound.
My Video via Megaupload
This is just very upsetting cause how many times will I have to interact with these damn dell reps, and people on the phone. It's just a damn chore for something that costs quite a bit for the specialty brand. I wonder at what point all these extra parts and paying for the technician coming in would outweigh just making me a damn new laptop.
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I'm sorry but it looks fine.... someone is being a little over picky....... i didn't see the video but the pictures look fine I'm not on my m14x atm but i could live with that.....
i work for a computer company and I hate dealing with such a small minuscule issue that is probably within specification. -
i'd say you have a right to be pissed off. I'm avoiding dell techs at all cost. mine has been chipped on the left side and the screen has a scratch on it (very annoying).
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I see what you are talking about. I don't think he put it back entirely right. Maybe a screw is not tight or a clip is in the way or something. (it should probably be flush on both sides - and neither side is fully flush, but the right side is worse).
When you pay $1500 for a machine you kinda want it to fit together well. -
I'll take another look at the video, but it appears to be fine. None of the units are prefectly flush.
Thanks,
Gabe -
This is kinda why I went with square trade for my warranty, with Dell it's so random who you get as a tech.
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Squaresoft? Squaresoft is a game developer I believe.
Thanks,
Gabe -
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There's also the issue when the tech came the first time, he couldn't find a spot to put one of the screws in, so he just took it with him. I was alarmed that he didn't even want tell me or anything. I guess I should have said something there
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ya.... but you need your A+ cert (its pretty jokes) but can be a tad expensive, get your Microsoft Certified Systems Engineer (MCSE) and they may hire you lol.
I hate taking apart laptops but realistically if you are remotely good at taking apart legos, you can properly manage to take this unit apart. -
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So... I decided maybe ill deal with the laptop, but I noticed my new screen has scratches on the red exterior...., and my fan makes noticeable clicks when starting now. Wasn't present before.
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I've had 4 tech visits and the last one destroyed the machine and it will not even power on. You were lucky in comparison.
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After 3 visits by Dell tech, I am not satisified with the reassembly
Discussion in 'Alienware 14 and M14x' started by SonRK, Jul 26, 2011.