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    dont know what to do!

    Discussion in 'Acer' started by rjeajmyers, Jul 14, 2008.

  1. rjeajmyers

    rjeajmyers Newbie

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    i have an acer 5920 and just loved it till the hard drive died, i sent in to acer and they sent me a new one. I installed the new hd and the tech support said that just had to put the recovery dvds in and it would load right up. NOT! It takes the first dvd and brings up the e recovery management then ask for what language and tells me it will restart, when it restarts it just comes reruns that same dvd. I tried changing it to the second dvd and then it tells me its missing the operating system. Duh! Does anyone have any idea what to do other then calling and paying over 2 bucks a min with software support. Maybe its something im doing wrong idk but its making me crazy. any help please!!
     
    rjeajmyers, Jul 14, 2008
    #1
  2. TeeJay 44

    TeeJay 44 Notebook Deity

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    If you lappy is still under warranty why did you not send the complete lappy in for them to repair instead of just the HDD?

    Battling to understand what happened....Maybe your recovery DVD's are damaged....

    Please elaborate

    Cheers,
    Theo

    Oh yeah, and welcome to the Acer forum at NBR.
     
    TeeJay 44, Jul 14, 2008
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  3. rjeajmyers

    rjeajmyers Newbie

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    when i called them (acer) they said to just send the hard drive in to be replaced, because after an hour of trying to reformat the old hard drive with no luck he (the tech guy) determined that it was in fact the hard drive and not the computer. The laptop is still under hardware warranty, the software warranty ran out a few months ago, and that's what their now saying is the problem. Which really gets me because its the hardware that caused the software to need to be reinstalled. I don't believe the recovery disc are damaged as they were kept in a secure place to insure they weren't damaged. Ugg I'm so frustrated! Thank you for any help.
     
    rjeajmyers, Jul 14, 2008
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  4. bigozone

    bigozone JellyRoll touring now

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    call acer back... request a HDD w/ the factory image already installed... or demand they send you a quick restore CD.... if they refuse to do either of those... then ask to speak to a supervisor
     
    bigozone, Jul 14, 2008
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  5. rjeajmyers

    rjeajmyers Newbie

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    i think i will definitely be doing that. Thank you.
     
    rjeajmyers, Jul 15, 2008
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  6. bigozone

    bigozone JellyRoll touring now

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    this is the ONLY way....... make noise.... raise hell... and then talk to thier supervisor if they refuse to help you....

    then talk to the supervisor's supervisor.....

    like you said... you had no SOFTWARE ISSUE till the HDD DIED..... that's not a software issue.... or more correctly it is a software issue caused by the failure of a hardware component... not due to incorrect software configuration!!!

    tell them that.... see if it helps
     
    bigozone, Jul 15, 2008
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