Problem with 3810T monitor

Hi all, a problem has just arisen with my Acer 3810T's monitor, and I don't know what the issue might be, hopefully, someone may be able to help me resolve this problem.

My issue is that the LED backlit LCD screen is not lighting up properly. The level of brightness is the same as that when the laptop on but the backlight is turned off. In other words, there is an outline so faint that it's only visible under direct lighting like a desk lamp or a torch shone on the screen.

Apart from that, the rest of the system is fine. Everything else runs without a problem.

I've tried restarting, shutting it down, putting it on A/C power and on battery power, and nothing makes a difference. At all times, the monitor is at the extremely dim setting, including during the start up process before it boots into Windows.

Does anyone know what the issue may be?

I've searched around on Google and for laptops in general, and it seems my very dim backlight symptoms are similar to people with problems with an inverter. However, I also did some research and the LED backlit screen of the 3810T has no inverter, only a connector --> How to replace broken screen in Acer Aspire 3810T laptop >> Inside my laptop

However, if the connector was loose, I'm guessing I shouldn't be able to see any image at all, rather than a very faint one?

I also considered the possibility the LED backlighting has died, but this seems very strange. I was using the laptop several hours ago with no problem at all. There was no flickering or anything to suggest that the laptop screen had a problem, nor has the screen ever had any problem ever before now. It was only after I shut it down and turned it on again later there was a problem.

If anyone can give me some advice, I would appreciate it. Thanks for your help.

 

It seems that the back-light is dead. There was some way of changing only it and leaving LCD with the old back-light technique- I'm not sure if it's possible with LED but probably not wort it anyway.
In my opinion it's time to replace the screen although it would be prudent to dismantle the notebook and check if everything is connected properly before doing so.

 

Thanks. Is it plausible though for it to suddenly die without any indication, and considering that the computer (and the screen) is 2 years old?

 

Yes- these often die without warning. It shouldn't after only two years but it's like with hard-drives. Once in a while HDD dies for no apparent reason.

 

it's the lcd that has failed. you cannot replace just the backlight. Most likely you have the version of the lcd that has a small flat cable that has a 90 degree fold in it. Over time, that fold will cause the wires to break causing the led's to not get power anymore.

 

I google searched and I found some complaints about this. I'm guessing the only solution is to completely replace the screen? There's no way to just replace a connector or anything like that?

 

yep, replace the whole screen.

also, stay away from the AUO (AU Optronics) vendor, that is the one with the cable issue. look for a replacement screen from LPL (LG Phillips LCD)