Aspire 5720 - Light leakedge

I've had a awful time with my Acer laptops since I bought one back in November. It's been nothing but problems from the beginning. Right now I'm on my third unit. I thought that this one would be okay till I noticed how awful backlighting is. It's getting on my nerves how pathatic the contrast is in the upper corners! But since I'm new to laptops thought, I'm uncertain what the acceptable amount of light leakage is.
I've attached a screenshot how it looks.
What do you all think? Is in too much?

 

send that back... be very firm telling them this is the 4th time the unit has been in for repair... and you want it replaced with a 5720G for all your trouble and as compensation for thier lack of attention to detail... or you want your money back since they obviously can't get thier crap together and fix a laptop correctly after 3 attempts...

as soon as you get on the phone w/ acer ask for a supervisor, then ask for his supervisor... then explain exactly what has happend each of the 3 previous times in the shop and how each time you get a laptop back with the same/more and additional issues above what it was originally sent in for..

get names, employee id#s, and ofcourse case #s so you can help senior techs quickly resolve you issues... and send any docs you may have from past repairs... documentation on your part is key.

good luuck and don't take no for an answer,,, keep calling back till you get a CSR who is willing to help.

 

- my words exactally!

I've practically been in constant contact with Acer since I got this thing. After I exchanged my first unit at OfficeMax for another, and had the same problems as before, I sent it in for repair. All they did was restore to factory defaults, which is what I had just did! I sent it back in and they replaced the motherboard, cpu, and cpu heat sink. I got it back, it wasn't fixed. So, I finally said that I was not going to send it back in for repair since it was obvious that they couldn't fix it. They finally decided to send me a different model, a 5720, versus the 5720z that I had. It has alittle more processor, ram and hard drive, so I thought I'd try my best to put up with any minor problems that it might have. But this screen is just getting worse. My problem is that my case has been inseparably connected with one service rep that has been consistently stubborn. I guess my next step is to try to get someone else to help me, if I can! I have all the docs and packing lists from all the times I sent these laptops in. If I could just get someone at Acer who would listen, maybe I could get something done. I'm running out of time, though, my warranty is up in November.

Thanks for your reply and help.

 

here is what i would do.

start recording calls to tech support!!!
call and get an RMA # or take it back to office depot and have this unit sent back for repair....
photocopy all documentation you have....
write a letter explaining all you current and past difficulties, epress desire to be a loyal customer, but with such quality control you doubt the price savings has turned out costing due to being with the pc. then go on to eplain how an upgrade to a fully functional 5920G would be acceptable compensation for all your troubles and the hastle of sending a PC back 4 times now. and then close asking them to have a senior tech check out the PC before sending back because the next time they hear from you it will be thru the BBB.

then call tech support back.... give them your RMA #, try to get a supervisor, keep trying to get higher up the power structure. inform them that your PC is in transit, and even offer them the tracking # (will prove what day they recieved the package)..... *you could even include copys of the taped phone calls, just so they understant*

track the package using the internet, then 6 to 12 hrs after the package is delivered, call and see if the laptop has been assigned to a tech yet.......

i just noticed you said your case has been assigned to one rep who seems stubborn,,, YOU MUST SPEAK TO HIS SUPERVISOR, that is the bottom line. if he can't do that then tell him that your PC along with all the docs from each service incident are going to be shipped to the C.E.O. or president, along with the tapes of your conversations,,,, then you ask to speak to his supervisor again,,,,, you can get to a supervisor if you really work it!!!!!

give the supervisor the RMA # and as condensed a version as possible w/o loosing the fact that you are upset and they have had your PC for a good portion of it's warranty... ask him to replace the PC with a 5920G (fully tested), then thank him for his help, then just sit back and wait.

the more noise you can make at the service center and the more documentation of past service incidents you can present them with the likelyhood that you get a new laptop or atleast get your's fixed correctly and fully increase. so start kicking up some dust, but be respectful.

i have a feeling you'll get some positive results if you take a more "active" role in the tech support proccess