Acer service!

Yesterday, I did call Acer customer service for repair under warranty...they kept me 8 min. on the phone before answering.Today,the same but a 13 min. wait before they answered.Last and most important,don't be fool,Acer DOESN'T PAY ANYMORE for your notebook to be send back to them.You have to pay for this NOW! Hopefully,you live near Texas!

 

Well not sure about you, but this line is specifically in my warrenty

"5)SHIPPING PAID BOTH WAYS DURING EXTENDED WARRANTY PERIOD"

 

Ah the english language how it is a love / hate relationship. Please use a complete sentence next time.... it helps me understanding your ranting.

A. Check to see if your laptop is still under warranty. If it is NOT then you will indeed pay for shipping and processing which is STANDARD on all oem hardware brands of pc's.

B. If it is under warranty check the stipulations on what the warranty states and what terms and conditions it falls under. Please don't get mad and say @#$# this and screw that, it's all for good reason that it's under the terms and conditions of your repair and warranty.

--ssx--

 

Early this morning,I did receive confirmation that my notebook had arrive in Temple Texas at the Acer repair center.This afternoon,I received an e-mail stating the thing has been repaired and ship back to me.
I'm on the road right now and don't have an address so I did use the "will call" or "hold " service from UPS which mean the parcel will arrive here and they will keep at the terminal until I go get it.So you can understand that it was imperative to have that notebook sent back to me by...UPS.
I took a 8.5 X 11 white sheet of paper and did print with a marker in "RED"...THAT NOTEBOOK SHOULD ABSOLUTELY BE SEND BACK TO ME BY "UPS" SINCE MY RETURN ADDRESS IS THE one of the UPS DEPOT HERE IN GOLETA.I did tape the sheet right on the notebook cover so it was impossible to "miss" it.
You can easily what did happen.They send it back by FEDEX!Where the thing will wind-up...nobody knows.
Last,in the Acer e-mail I received to tell me they have sent it back,they tell me that to help me tracking my package,they provide me with the tracking # and the name of the carrier.Well...they didn't even provide the name of the carrier.When I did paste the tracking # at UPS,there was nothing and then I remembered all the UPS tracking # start by 1Z.The number I had was only numbers so I went to the Fedex web site,paste in the number and there it was.
Last,the cherry on the sunday...they send it..."Fedex Ground"
So judge by yourself.
P.S. SSX4life if my rambling is too hard for you to understand then... don't even bother to leave a reply,you didn't shine in any way.

 

Just call Acer again(6 P.M. Pacific Time).Wait...one min...improving it seems.The guy told me they did stop "2 weeks ago" to pay shipping both ways as a courtesy for those who have the standard warranty.He also told me they did stop shipping "2 days" and now use Fedex "ground".Getting cheaper it seems.
P.S. SSX4life if you don't understand my rambling,don't bother reply and use-up the bandwith for nothing.

 

wow, they fixed it and sent it back within one day of recieving it? In my book, that's pretty good service. Mine is currently being sent in as well, but through the website that I bought it at. Honestly, I'm hoping it will be taken care of as quickly as yours =P