Acer sent me a new battery!

I've had my laptop a year this month, and a few weeks ago I noticed the battery would only charge up to 65%. So I call Acer, they ask if I'd ever called before, I say "no", then they register me over the phone, and tell me they're gong to send me out a new battery. I ask if they'll send a return kit for the old one, they say "no, just keep it". In fact they said if I return it to them they will charge me a disposal fee.

So I get the new battery, charge it and everything is great. I pull it off, put on the old battery, and it charges to 100%. Now it could go bad tomorrow, but up until now (two weeks later), it's still charging back up to 100%, and both batterys are lasting about 2-2 1/2 hours a pop.

The moral of the story; even if you're at the end of your warranty or close to it, call Acer, they may just surprise you!

YEA ACER!

JD

 

Same type of thing with my AC adapter. It was buzzing, so they just sent me a new one. I hope my latest LCD screen crack goes well.

 

That's good - at least there are some positive Acer customer support experiences. Just try not to abuse the warranty.

 

****it!! my battery waranty expired just 10 days ago!! and i need a new one!!

 

You're certainly lucky!!!

 

what number did you call?

 

Call them and don't mention your warranty just ran out. Just say something like, "I just purchased this laptop last year, and the battery is not holding a charge." Basically don't volunteer the fact that your warranty just ran out. The tech support guy really doesn't care anyway, he wants to be your hero. At least that's how I approached it.

The phone number I called is the tech support number on their website, don't recall it offhand now, sorry.

 

It's very hard to find the Acer number. You have to google it.

I have this programmed on my cell

1.800.816.2237

Keep in mind it's for USA only.

 

Thank you!