The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Acer Laptop Warranty Question

    Discussion in 'Acer' started by kenw, Aug 27, 2008.

  1. kenw

    kenw Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Ok,I'm thinking of purchasing a Gemstone Blue laptop 6920G but I've been vacillating between paying for the Best Buy 3 Year Extended Warranty(which cost approximately 289$) or the the manufacturer's one (cost more or less 199$).Do both of them cover screen defects such as dead pixels,color alterations and whatnot. Additionally,if I were to select the Acer on-site warranty,would I have to pay for shipping if something vile were to occur to my laptop?

    Thanks

    EDIT: I live in Canada.
     
  2. boypogi

    boypogi Man Beast

    Reputations:
    239
    Messages:
    2,037
    Likes Received:
    0
    Trophy Points:
    55
    get a on site warranty :)
     
  3. kenw

    kenw Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Any valid reason why?

    Thanks!
     
  4. yuio

    yuio NBR Assistive Tec. Tec.

    Reputations:
    634
    Messages:
    3,637
    Likes Received:
    0
    Trophy Points:
    105
    ah Canada ah.

    First off Acer's default warrenty requires you to pay shipping.
    Second I don't think acer has 'on-site' warrenty. link?
    Acer has a 'total protection' warrenty which 'covers' everything except intentional abuse and batteries.

    I have a very extensive history with acer and because of it I don't recommend there products.

    just a few things to note are:
    -Acer Does NOT have 24-hour phone service
    -Acer is noted for long wait times on hold(I know)
    -From my experience the average Acer repair takes 2-2.5 weeks but have been longer.
    -Acer's repair center is in Missisaga ON. and every thing gets shipped there.

    on a good note though most acer's are good and if you get a 'good' one it will work forever (except there HDD's) if you get a bad one you will send it in again and again until you scrape it or demand a replacement by call down to Texas...

    if you do get Acer's warrenty make sure you activate in 14days and then call and confirm that is correctly activated, I had issues with this...
    Acer Canada phone # 1 800 816 2237 (I have it memorized)

    I recomend bestbuys warrenty as I think they have 3-strikes your out warrenty(as in they replace it if it breaks 3 times) acer doesn't have that and it is VERY difficult to get a replacement out of acer.
     
  5. LKR123

    LKR123 Notebook Enthusiast

    Reputations:
    0
    Messages:
    49
    Likes Received:
    0
    Trophy Points:
    15
    i am thinking of buying the 8920 at bestbuy do they have that service? and also where in mississauga is the repair place?
     
  6. wlf

    wlf Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    If you are really set on getting an Acer, I would go for the Best Buy warrranty due to their 3 strikes clause. Based on my experience, there is a good chance you will use it.
     
  7. fred2028

    fred2028 Sexy member

    Reputations:
    196
    Messages:
    2,205
    Likes Received:
    1
    Trophy Points:
    56
    I worked at BBY and now for Future Shop. Retail warranty (service plan) is much better since:

    - Performance guarantee: Not working up to standards? Bring it in.
    - No lemon: 3+ repairs? In-store credit towards any laptop.
    - Can't fix? See above.
    - 60+ days to fix? See above.
    - 100% parts, labour, shipping, etc.
    - Worldwide
    - Power surge
    - Transferable
    - On-site: Bring in to any Best Buy, they fix it on site.

    * In the 1st year, they have to send it to the manufacturer due to legal reasons, however all the other benefits still apply.

    For the extra $$ I think it's definitely worth it, especially if you're getting an extension in the 1st place. None of the above is covered by Acer.
     
  8. kenw

    kenw Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Thanks for such an insightful post.I read every bit of it and retained the valuable information in my mind.It would be grateful to have another viewpoint because I despise the fact that I have to spend 89$ for the same amount of time :\.