Acer Aspire 9504 charging problem

Hi, I was wondering about two things. First if anyone else has had this problem. My acer aspire stopped charging (only 1 week old). The charger tests good with volt meter. The charge light in front of the laptop will not come on and the charger will not power the laptop when the battery is out. I think something happened and also took out the battery because it will not work as well.

The second thing is, how is acer in repairing laptops? They sate around a 10 day turn around time. I overnighted the laptop today to acer after I got all the return numbers and so forth. I am sure this is a problem with the motherboard.
I have heard some horror stories with acer and was wondering should I be worried that they won't repair or half way repair the laptop? I sent it to the texas repair depot via ups next day early am at MY EXPENSE, hopefully they will repair same day, any comments on this as well?
Thanks so much for your info!!!!

P.s. I forgot to say, I am in the US. I could have had acer pick it up via fedex for free but I sent it to them via overnight as I need it back fast, I can only hope they will work on it quickly.

 

to update, I just got off the phone with acer (who answered in 4 rings after initial prompt by the way (suprised me) and they did confirm they received the laptop today (I knew they did via ups tracking w/ signature required). The guy was very nice. So far I am impressed with customer service, now lets see how long it takes them to get my laptop back to me. He said 7 to 10 days back to me. One little thing, I did not receive a email stating they received it, however, I did not ship using their fedex account so that might have something to do with it.