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    Acer Aspire 5738Z wont boot up

    Discussion in 'Acer' started by jonnie777, Nov 23, 2010.

  1. jonnie777

    jonnie777 Newbie

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    HI

    I wonder if any one has experienced the same problem as I am having with a friends laptop (ACER Aspire 5738Z ) that I am trying to fix.

    They said that they were using the laptop as normal to browse the internet and turned the laptop off , and the next time they started it nothing.

    The startup at the moment is , you press the power button the acer screen comes up with the option of F2 to enter setup , at this stage neither F8 for safe mode or Alt + F4 for system recovery works and after that Acer screen has gone it just gets stuck at a black screen with a flashing underscore.

    I have saved all the files they wanted off the pc using knoppix.

    I then used plop boot which took me to system recovery for the Acer so I restored the factory settings on the laptop thinking that this would fix the blackscreen problem but on restart nothing had changed.

    With the use of plopboot I can access the user accounts and use the laptop normally but I just want to know what is causing the blackscreen and preventing the lap top from booting normally and with out the use of plopboot.

    Any suggestion or solutions would be greatly appreciated.
     
    jonnie777, Nov 23, 2010
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  2. downloads

    downloads No, Dee Dee, no! Super Moderator

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    The easiest way would be to use retail Windows disk and use the option to repair computer that's not starting. Sometimes it helps but even if it doesn't you waist just 20 seconds on doing it.
    If system restore didn't help I'd suspect some kind of a hardware failure (RAM or HDD) so I'd use memtest and run a full SMART test first.
    Then it's (remotely) possible that recovery partition got corrupted- you may use recovery DVDs (if your friend made them).
     
    downloads, Nov 23, 2010
    #2