Acer 5670 Bluetooth problems XP Pro "No Device"

I've just bought an aspire 6570, wiped off XP home (after burning the backup DVD), everything's OK, I've downloaded all of the drivers from the Acer website, I had problems finding the Bluetooth drivers though.

Finally found them on the backup DVD, installed them OK, but I can't turn on the bluetooth from the switch on the front of the lappy.

The wireless lan turns on and off ok - I get the "wireless Lan Enabled" and "Wireless Lan Disabled" messages fine. but when I try and turn on the bluetooth device, it says "No Device"

There's nothing in the bios relating to Bluetooth - but I don't understand why it's not working - has anyone else had this problem (wish I'd tested it on XP home before re-installing Pro).
I'm thinking it may be a hardware problem - but would appreciate any thoughts on other avenues before contacting Acer..

Thanks,

LzyLp

 

Have you tried installing the actual Bluetooth drivers from Acer's websites or ran Windows Update?

You've got your choice of Acer's WIDCOMM Bluetooth stack or Microsoft's stack. To use Microsoft's stack, download the Bluetooth driver from Windows update. Otherwise, Acer's Bluetooth drivers are available from multiple locations on the Internet.

 

Thanks k3l0,

Yes I installed the ones from the Acer website - it complained no end during the installation - then I found the ones on the backup DVD so uninstalled the WIDCOMM pack from Acer and ran it from the DVD.
Installation went OK, and didn't complain as much as before...

Don't see anything in Windows Update relating to Bluetooth - there's certainly nothing under the optional hardware updates...
Any other ideas?

Cheers!

LzyLp

 

Just noticed in my original post I got the model number wrong! just to clarify the model is an Acer Aspire 5670 (like it says in the subject!)

 

This a bit strange, usually the BT install moans if it doesn't find a relevant BT device.

Maybe a bit of a silly thought, but if you are running ePowermanagement you could look if BT is actually enabled in your current power profile (R-click on the ePM icon and have a look)

If Widcomm BT installed correctly you should have a dark blue BT icon in the lower right taksbar (light blue would indicate MS BT). rightclick and try to configure it. Otherwise use the dark blue icon in control panel.

HTH

Drio

 

If it says No Device, then you don't have BT. It means that the circuitry/hardware is not a feature of that particular flavor of 5670 series. My son has a 1642 that has a BT button on the front but has no BT hardware. Now why, you might ask, would they put a button there with no BT installed. Probably because you can get it via an optional PC card or Express card 34.

 

the Bluetooth button only controls the internal USB bluetooth device, if it exists.

and... if you've got any Bluetooth drivers installed for the device already, you probably won't see anything in Windows Update. It may appear if you go into Device Manager and delete the devices (thereby uninstalling the drivers).

It's also possible that the driver is no longer available. I installed Vista last week and didn't get the driver in Windows Update. I have been running the same Windows installation since January, and it was available then.

You'll want to make sure that the Bluetooth is turned ON when you install the drivers.

 

My acer 3613 has a button too but no bluetooth. I looked on the net and other 3610 and 3613's have a bluetooth option. Mine just diddn't come with it.

 

Hi! lazylinepainter i have the same problem, but i read about something yesterday. Although bt doesn't work now, it used to work nice before i installed the sevice pack 2 from windows updates...
At the time i didn't try it , but yesterday i bought a headset and i'm really disapointed
and i'm not sure if the service pack is the main reason.
I'll really appreciate if u find out and share with us.

 

neulan

Probably it is SP2 that caused BT to disappear by installing its own BT stack.
Although the MS BT stack works in most cases (according to some it'smore stable with a BT mouse) it does not have the headset and audio gateway profiles you probably want/need.
You could try to install the Widcomm drivers from Acer. Essentially any recent package will do since just about any device's VID and PID are in the btwusb.inf file (most recent is 5.0.1.1500 for the Aspire 9800) look at ftp.acer-euro.com/notebook under aspire_9800/drivers (about 70Mb). After that BT should work for your headset (be sure you know how to make it discoverable).
After installing it over the MS BT stack you may be left with two icons in control panel (both a light and a dark blue), but it still works.

Since the Widcomm drivers are not signed you may have to set driver signing on 'ignore' temporarily.

If not, you could try to find the VID/PID for your device and adapt the BTWusb.inf accordingly (this may require some more research on the web).

HTH

Drio

 

I'm starting to think that maybe this version of the 5670 doesn't have a BT device......... Wish I'd tested it properly on XP home before messing about

I looked up the specs of the lappy again from the site I bought it off - it says "bluetooth aerial", surely this means it's got bluetooth? It's half the reason I bought this model - along with IR and the memory SD memory card slot...
So I recon a word of warning to anyone buying an Acer laptop - check it really does have bluetooth rather than just the "aerial", which is about as much use as a chocolate Iron.

 

When you push the Bluetooth button, does the blue light go on (or off)? Make sure you are pushing it all the way

 

If it says he has "No Device", then he has NO Device. It can't be any clearer than that. Meaning, he doesn't have the BT hardware. It is not a software or driver problem. If it were, the blue light would stay on and Windows would alert him to having found a "device" that needs drivers. The fact that he received the "No Device" message in green letters discounts the idea of not having engaged the button sufficiently. My recommendation is to purchase a BT express/PC card and be done with it. The "aerial" is probably built into the LCD screen half as the Wifi network aerial is. As I mentioned earlier, my son has a 1641 that also sports a BT button on the front which when pushed also gives the "No Device" message. You have to read advertisements carefully, as the feature listed as Bluetooth capable/compatible is often confused with BT ready. It's unfortunate, but a typical marketing ploy.

 

The same thing happens for me, except its the WiFi instead of the BT. The BT always works fine for me. So when it says No Device, it may not always mean that there is No Device.

 

Talon you are incorrect.

I know because I am currently working on my friend's 1640z which somehow lost its bluetooth driver. When the button's pushed, it says "no device", but we tested the bluetooth when he got the laptop and it's definitely integrated.

Just thought I'd point that out. All versions of the 5670 have bluetooth- that's what I have and it's working fine.

 

If it is at all there it WILL show up as an unknown device in the Device Manager regardless of whether or not it has somehow mysteriously lost its drivers. If there is no device with an exclamation mark over it(missing driver) or red 'X' (disabled), Then the device is NOT THERE. So if the OP will simply check his/her device manager and look for an unknown device, we can put this matter to rest.
Btw, not all 5672s have BT contrary to what you have read. I have seen several in local stores that DO NOT have it.

Talon

 

if Bluetooth is turned off via the switch, this means that the device has been powered off and is no longer "connected" to the USB bus and will no longer show in the Device Manager.

It needs to be turned on and the device should appear.

 

Hope ya don't mind me reviving this thread but I have the same issue. I have an Aspire 5602WLMi the bluetooth appeared to work in the shop and the bluetooth switch even had it's blue light on. I even have a Bluetooth enumerator in my device manager (whatever that is, it isn't the full story I should have a bluetooth adapter i think) The problem for everyone seems to come when formatting and installing an operating system other than the one that came with the laptop. I installed XP Pro after getting rid of XP Home. I've seen loads of other posts on this in various places (none with a definate solution) and this is what practically everyone had done. The problem is most of these end with a post telling the person that their laptop probably doesn't have the hardware installed and so thats it. I want to believe that My laptop has the hardware in it but when I checked up on all the acer site specs my laptop does not list bluetooth as a feature. Now the shop did say it had BT and probably because the little blue light came on when I flicked the switch i believed it.

But I have come to the conclusion that what reinstalling the OS actually did was to break the little blue light and anyone else who has this problem due to an OS re-install will probably be here because they believed thier laptop had BT because they too flicked that switch on the front and it looked like integrated Bluetooth.

I would love for someone to come back and tell me that I'm wrong, that model should be BT capable but I think i'll have to go get a PCMCIA card with it instead (no available USB ports) Sucks to be mislead.

 

There is actually another way to tell if your notebook has bluetooth or not other than hitting the button on the front and seeing if it finds the BT device or not.

If a notebook has Bluetooth installed, there will be a white label on the bottom of the notebook with the name "Bluetooth™" on it. Just as there is a white label on the bottom for your Wireless card (transmitter module) there should be one for your bluetooth module if your notebook does indeed have it. Also if you have it then when you hit the bluetooth switch it will stay lit up and an image in the windows system tray will should appear then you go to acer's website and get the right drivers for your system.

I got this information direct from acer support
hope this helps you...

 

Sorry but this is simply not true.

Mine doesn't have it, and some people with the "No Device" message have found they don't have it. It's a reasonable first step to rule out the possibility that there is no device before trying to troubleshoot why the device doesn't work

 

I have an Aspire 5672 running windows pro. Bluetooth used to work no problem but it now appears with No Device. I did do alot of updates in between so whan I narrow it down I will post it. I have also tried contacting Acer with the problem.

 

Acer Aspire 5670 does NOT have bluetooth it only has the button because it uses the same chassis as the "better" models with BT. NO DEVICE NO BT. Ive got a 5670 i know...