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    weird touchpad issues ( alienware 15)

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Kamzan, Feb 28, 2015.

  1. Kamzan

    Kamzan Notebook Deity

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    Here is the issue : when the machine isn't connected to the power supply, the touchpad works perfect..
    when I connect the laptop to the power supply , the mouse cursor goes crazy when using the touchpad... This problem doesn't happen when connecting an external mouse.

    Tried reinstalling touchpad drivers, Tried factory reset windows 8.1... tried discharging battery and then pressing on power button to discharge electricity... nothing seems to work.

    Also Important to note i switched between the HDD i recieved with the machine to an SSD, but for awhile it worked perfectly....

    any ideas what could be causing this problem ?
     
    Last edited: Feb 28, 2015
    Kamzan, Feb 28, 2015
    #1
  2. knightp25

    knightp25 Notebook Consultant

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    Sounds like u tried all the basic troubleshooting, is the power outlet your connected to grounded correctly, only other thing to try is another outlet


    Sent from my iPhone using Tapatalk
     
    knightp25, Feb 28, 2015
    #2
  3. marcindloza

    marcindloza Notebook Enthusiast

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    Hi,
    I used to have same problem with one of the laptops i was fixing. The symptoms were exactly like yours. I've even replaced the touchpad but i didn't help. Finally after few days I've replaced the power adapter and it resolved the issue. I hope this will help.
     
    marcindloza, Feb 28, 2015
    #3
    Kamzan likes this.