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    intel display driver crashing frequently

    Discussion in '2015+ Alienware 13 / 15 / 17' started by butthead, May 4, 2016.

  1. butthead

    butthead Notebook Enthusiast

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    with my shiny new 17r3, i have been getting this a lot:
    Capture.JPG

    it updated the driver a couple days ago. since then, I haven't been very confident in my new machine. at the same time the computer is so new to me that i dont know the update has anything to do with it. yesterday that happened enough that i actually practiced hitting CTRL+FN+PrintScreen so i could record it and ask. today it only happened once. i was viewing a fairly simple webpage in Waterfox at the time.

    about an hour later i was redrawing artwork in CorelDraw X7, very simple artwork: a black box with two letters in it, and i had another crash but this time it blue screened me. of all the work i could have lost, thank god it was only that. in four years my old M17xR2 never did that


    i took over the small family business. i make and install signs. so i make realistic renderings on here and then i go build the stuff in real life. i need to get some stability out of this thing. i use it for all my design work and also to manage quickbooks, email, etc.


    i'm new to this laptop, but i quickly learned the importance of driver installation order with my trusty ol' M17xR2. i tried googling this issue and i read such a mix of stuff i figure it best to ask here where i trust the advice.

    -could this be caused because the intel 530 updated? i'm not sure as this thing is only a week old.

    -does it matter my error says windows 8 but i'm using windows 10 pro? or maybe windows just sucks?

    -should i uninstall the nvidia, and then uninstall the intel, and then reinstall the intel, followed by the nvidia? after reading up this seems like a good idea. it makes sense the drivers are more or less installed out of order because the intel updated recently, making it technically installed after the GeForce. or am i overthinking things? i think i read too much and confused myself.

    i have this:
    2.JPG

    i need to get rid of this: Capture.JPG and this: Capture2.JPG

    any recommendations will be very appreciated. this is one of very few forums i read for trustworthy info.

    -robert
     
    butthead, May 4, 2016
    #1
    guttsy likes this.
  2. orancanoren

    orancanoren Notebook Consultant

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    I had the same BSOD with my 17r2, I installed the win10 drivers and it's ok now.
     
    orancanoren, May 5, 2016
    #2
  3. rinneh

    rinneh Notebook Prophet

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    The Intel GPU drivers are a bit flaky. Uninstall the drivers and downlaod them manually from the intel website instead.
     
    rinneh, May 5, 2016
    #3
  4. guttsy

    guttsy Notebook Consultant

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    Getting the same issues on a 17 R3 fresh out of the box. Going to completely uninstall the Intel Graphics drivers and try Beta 15.40.23.4444. Will report back.
     
    guttsy, May 5, 2016
    #4
  5. Mickbt26

    Mickbt26 Notebook Evangelist

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    I must of been lucky, Not one BSOD or Display driver crash at all for the 2 weeks I have owned it.

    Still using Dell driver 20.19.15.4390
     
    Mickbt26, May 5, 2016
    #5
  6. butthead

    butthead Notebook Enthusiast

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    it's been fine since updating the drivers. well... actually, after installing the intel and geforce drivers, youtube videos sounded like electronic fuzz. very strange. i had to update the sound blaster drivers as well and it's been stable like i'd expect.

    i previously noticed when i would save things to the desktop, i'd need to hit refresh for them to appear. that has been fixed by the updates as well :)
     
    butthead, May 7, 2016
    #6
  7. guttsy

    guttsy Notebook Consultant

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    Update: Couple of days later and no issues since the upgrade.
     
    guttsy, May 7, 2016
    #7
  8. john green

    john green Notebook Consultant

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    Guttsy, any chance you could go to Device manager and the propreties for the 530 HD and tell me what driver version you see there? I did this after installing the Beta version and got an odd answer.
     
    john green, May 8, 2016
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  9. guttsy

    guttsy Notebook Consultant

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    Sorry, I missed this.

    20.19.15.4444
     
    guttsy, May 10, 2016
    #9