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    Windows 10 Fall Creator's Update + Tobii Eye/Windows Hello Issue

    Discussion in '2015+ Alienware 13 / 15 / 17' started by kqmaverick, Oct 22, 2017.

  1. kqmaverick

    kqmaverick Notebook Consultant

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    I have noticed that since I upgraded to Windows 10 Fall Creator's Update that i have issue unlocking the computer on startup from a cold boot with Windows Hello. It will detect and authorize me just fine but then hangs at the login screen. I am able to login using pin/password without issue so it appears Windows Hello is only affected. Also once logged in i can unlock the computer with Windows Hello fine so it appears to only affect the first login from a cold boot. Has anyone else noticed this or have any suggestions?
     
    kqmaverick, Oct 22, 2017
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  2. Dave11

    Dave11 Newbie

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    I've had a similar issue on my 15 r3, unlocks with windows hello but then stays on lock screen and turns on web cam for some reason. Works fine after that though. Probably need to get latest drivers from tobii website.

    Sent from my ONEPLUS A3003 using Tapatalk
     
    Dave11, Oct 22, 2017
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  3. kqmaverick

    kqmaverick Notebook Consultant

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    I am running 2.10 Hotfix 2 which as far as i can tell it the latest.
     
    kqmaverick, Oct 22, 2017
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