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    Will not purchase a Dell again

    Discussion in '2015+ Alienware 13 / 15 / 17' started by knightp25, Jun 13, 2016.

  1. knightp25

    knightp25 Notebook Consultant

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    Been having issues since i purchesed an Alienware 15r2 in Feb 2016

    Have had the board replaced twice, by a Dell tech.

    The laptop quit working a third time, called support said they would send me a reburbished Alienware since they cannot get this one repaired correctly, I received the new Alienware, and out of the box the computer would not power on. DOA

    Called again Dell on May 29th they are supposed to send me another laptop, i recieved no emails nothing from them, called again June 13th apparently they forgot about me, and still have no updates at this time.

    Now im waiting on a call back from Dell to see whats next.

    i would like to just get a refund and pretend this whole experience never happened. Unbelievable
     
    Last edited: Jun 13, 2016
    knightp25, Jun 13, 2016
    #1
    etern4l, orancanoren and jpsm like this.
  2. jpsm

    jpsm Notebook Deity

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    Apparently dells quality control is just bad. Speaker on my 15r1 went cracky a month after i bought it. Its just sad
     
    jpsm, Jun 13, 2016
    #2
  3. knightp25

    knightp25 Notebook Consultant

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    thats where mine started, was with the speakers your motherboard is going to fail next
     
    knightp25, Jun 13, 2016
    #3
  4. rinneh

    rinneh Notebook Prophet

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    Thats not even logical and i really doubt this. Speakers cracking occur because most speaker cones are still made by hand. It just happens. But apart from being connected by a wire it is almost impossible that it kills your motherboard. Most issues known regarding the motherboard now is a bios that bricks the motherboard which now has a fix.
     
    Last edited: Jun 14, 2016
    rinneh, Jun 13, 2016
    #4
    Mickbt26 and JerseyBoy like this.