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    Wifi keeps cutting off

    Discussion in '2015+ Alienware 13 / 15 / 17' started by ishtangli, May 31, 2015.

  1. ishtangli

    ishtangli Notebook Geek

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    My wifi keeps cutting off after a few minutes, especially when watching youtube videos. Anyone experienced the same? It wasn't like this before.

    AW15 2015
     
    ishtangli, May 31, 2015
    #1
  2. CGSDR

    CGSDR Alien Master Race

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    Have you try disable the Killer Wireless app? Mine sort of did similar thing but instead of cutting off, the speed would spike from zero to max, after I disable it and remove it from Startup, it never happen again.
     
    CGSDR, May 31, 2015
    #2
  3. ishtangli

    ishtangli Notebook Geek

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    I'll try that and report back.
     
    ishtangli, May 31, 2015
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  4. ishtangli

    ishtangli Notebook Geek

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    Turned off Killer but problem still persists.
     
    ishtangli, May 31, 2015
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  5. Chris_Wayne

    Chris_Wayne Notebook Consultant

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    How far are you from the router?, I use mine on a second floor and it works flawlessly when on the other hand my HP Spectre 13 fails miserably and disconnects just like yours...
     
    Chris_Wayne, May 31, 2015
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  6. ishtangli

    ishtangli Notebook Geek

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    Not very. My signal strength is usually at 80%. All of my other devices, including smart phones are not affected. Basically what happens is it goes to limited connection and I can't even access the router's admin page. Disconnecting then reconnecting fixes it... until it happens again after 15-20 mins.
     
    ishtangli, May 31, 2015
    #6
  7. reptileexperts

    reptileexperts Notebook Consultant

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    Have you tried updating any and all drivers? I use to have the same issue on my m14x r2, a driver update fixed it immediately.
     
    reptileexperts, Jun 2, 2015
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  8. ishtangli

    ishtangli Notebook Geek

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    Yup, that was the first thing I did.

    I am now trying to see if it is related to heat as the temps here in the Philippines are reaching 40C with very high humidity.
     
    ishtangli, Jun 2, 2015
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  9. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Have you tried updating the drivers for the wireless card from the manufacturer's site? I don't think the temps could be causing that.
     
    Alienware-L_Porras, Jun 2, 2015
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  10. vkt62

    vkt62 Notebook Consultant

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    One of my friend would lose wifi signal at certain locations at his place when a hdmi cable was connected to his system (inspiron 15) from an external monitor. You could try disconnecting some cables to identify the cause.
     
    vkt62, Jun 2, 2015
    #10