Why no 7820HK and GTX 1080 on the New AW 17?

So I'm looking to get a new AW 17 and I'd like to have it with the 7820HK and the GTX 1080 but it doesn't seem like that configuration can be configured.

I already have an AW 13 with a 6820 so I don't want the 6820 again and the 1080 is a significant jump over the 1070.

Any idea why these aren't configurable together?

Thanks!

 

as ever, they are going to say you that are out of stock ....

 

Could be that it's not available yet. I mean, the 7820HK is only 5% faster than the 6820HK - it's such a small difference that it's basically pointless to upgrade.

 

but we dont know if it can go far at overclocking and i think it is

 

Highly unlikely - you see, unlike a desktop where a 7700K pulling 30W more than a 6700K is no biggie, on a laptop, that is massive. Even 10W can be a massive jump. I seriously doubt the 7820HK will be able to deliver enough of a performance jump even when overclocked to warrant an upgrade for enthusiasts. It just seems like a waste of money to me. Which is sad. Intel have really done next to nothing this gen to improve CPU performance.

 

you could be right or not .... but a real deal is upgrading the gtx 1070 for a gtx 1080

 

True - that is a thing to consider. Though I'd argue that a 1080 is way overkill for what most people will play at 1080p or 1440p

 

Howd you get this config?

 

Sorry . . . I meant to say an 15 not 13.

 

7920HK + 1080 together will be available End of Feb or Early March.
Remember each config is a different motherboard.
That config mobo will be in stock then.

 

For now yes. Ofcourse the 1080 will last longer.

 

DeeX

Thanks for the info - I'll keep a look out for it then!

 

will it have the ugly TN panel? the NEW Alienware 7820HK + GTX 1080? or would be actually get the UHD option.

Its really sad when you spend THIS much money on a laptop you have to build the thing yourself.

 

True - though it could also die sooner due to higher heat and internal temps of the die and area. Heat does reduce chip lifespan.

 

The temps are around 70c stock. With those temps it will last a lifetime.

 

Is there anything that wont last a lifetime?

Sent from my ASUS_A001 using Tapatalk

 

Battery unfortunately The limiting factor of a laptops lifespan.

 

This is the reply Dell Canada gave me. Mind you I am already pissed at them for trying to sell me things I do not want. It's like they can't tell the difference from this and this NOT this and this

Though out this experience I wasted 4 hours. Where when I called back the agents kept jumping ships and no one would help or explain why I can't confirm my order (you know be a Dell. Cheapen out when and where ever they can) I sent Umair this because the 2nd agent I called after this didn't want any record of her talking.


Enjoy

Session Started with Agent (Subrahmanyam_P)

01/27/2017 08:05:53AM

NA: "1_240"

01/27/2017 08:06:00AM

Agent (Subrahmanyam_P): "Welcome to Dell Canada Chat! My name is Subrahmanyam and I will be your dell.ca Sales Chat Expert. I can be reached at [email protected]. How can I help you today?"

01/27/2017 08:06:44AM

NA: "I was wondering when the Alienwawre 17 r4 with intel i7 7820hk and GTX1080 will be released"

01/27/2017 08:07:42AM

NA: "I will be coming in around the start of March to Canada So I wish to finalize it before then so that I can get 5% reward back"

01/27/2017 08:08:55AM

Agent (Subrahmanyam_P): "Glad you chatted in today, I'd be happy to help you with the information."

01/27/2017 08:09:11AM

Agent (Subrahmanyam_P): "NA we have Alienware 17 R4 with GTX 1080 video card."

01/27/2017 08:09:32AM

NA: "do you understand English"

01/27/2017 08:09:46AM

NA: "I am sorry to be rude but do you?"

01/27/2017 08:10:16AM

NA: "does the GTX1080 have a I7 7820HK?"

01/27/2017 08:11:20AM

NA: "or does it have a i7 6820hk SO if you did understand ENGLISH you would know that I did not ask to talk to you about the 6820hk GTX 1080"

01/27/2017 08:11:57AM

NA: "not do i want a i7 7820hk with a GTX1070"

01/27/2017 08:12:07AM

NA: "*nor do I want a"

01/27/2017 08:12:12AM

Agent (Subrahmanyam_P): "NA, we have I7 7820 HK with GTX 1080, but they are not updated on the web site. If you are looking to order just let me know I will assist you with a quote."

01/27/2017 08:12:28AM

NA: "really oh thank you yes"

01/27/2017 08:12:38AM

NA: "i would like the quote sorry i was soo rude"

01/27/2017 08:12:50AM

Agent (Subrahmanyam_P): "Could you confirm your Full Name, Phone Number and Billing/Shipping address? so that I will create a quotation on your name and get you the prices with Taxes ?"

01/27/2017 08:13:14AM

NA: "sec"

01/27/2017 08:13:55AM

NA: "mind if i ask the specs?"

01/27/2017 08:14:22AM

Agent (Subrahmanyam_P): "Not at all, let me provide you the specs."

01/27/2017 08:16:53AM

Agent (Subrahmanyam_P): "7th Generation Intel® Core™ i7-7820HK
Windows 10 Home 64bit English
17.3 inch UHD (3840 x 2160) IPS Anti-Glare 300-nits Display with Tobii IR Eye-tracking
NVIDIA® GeForce® GTX 1080 with 8GB GDDR5
32GB DDR4 at 2400MHz (2x16GB)
256GB PCIe SSD (Boot) + 1TB"


7200RPM SATA 6Gb/s (Storage)

01/27/2017 08:17:01AM

Agent (Subrahmanyam_P): "Price $3699.99 + Taxes."

01/27/2017 08:17:01AM

NA: "Name: NA
(123) - 456- 7890"

01/27/2017 08:18:03AM

NA: "location: Alienware Canadian Sales HELL"

01/27/2017 08:18:36AM

Agent (Subrahmanyam_P): "may I have the postal code ?"

01/27/2017 08:18:44AM

NA: "could i get a reference number I will confrim this tommorw"

01/27/2017 08:19:17AM

NA: "I didn't think it was out and with all the things I want."

01/27/2017 08:19:22AM

Agent (Subrahmanyam_P): "the quote will be emailed to you in 1-2 hours.
you can reach us with the quote number."

01/27/2017 08:19:44AM

Agent (Subrahmanyam_P): "may I know the specs that you are looking ?"

01/27/2017 08:20:56AM

NA: "i would prefer to have 16gb DDR4 because I ordered a Corsair 32gb at 2666mhz"

01/27/2017 08:21:06AM

NA: "but these specs are perfect"

01/27/2017 08:21:22AM

NA: "i would like 4 years warranty + accidental"

01/27/2017 08:22:22AM

Agent (Subrahmanyam_P): "thank you for the details."

01/27/2017 08:22:35AM

Agent (Subrahmanyam_P): "you will be getting a quotation shortly."

01/27/2017 08:23:05AM

NA: "+ a External graphics Amp
+ Alienware 17 Vindicator Briefcase V2.0"

01/27/2017 08:23:28AM

NA: "This is Dell Canada right"

01/27/2017 08:23:49AM

Agent (Subrahmanyam_P): "yes, you have reached Dell Canada."

01/27/2017 08:24:17AM

NA: "7th Generation Intel® Core™ i7-7820HK
17.3 inch UHD (3840 x 2160) IPS Anti-Glare 300-nits Display with Tobii IR Eye-tracking
NVIDIA® GeForce® GTX 1080 with 8GB GDDR5
that is real right"

01/27/2017 08:24:23AM

NA: "UHD not QHD"

01/27/2017 08:24:57AM

NA: "on a GTX 1080 with i7-7820hk"

01/27/2017 08:24:59AM

Agent (Subrahmanyam_P): "UHD."

01/27/2017 08:25:23AM

NA: "thank you so much I will try confirming this asap."

01/27/2017 08:25:40AM

NA: "I was trying to get this since i don't know when"

01/27/2017 08:26:24AM

NA: "thank you for your help i will keep in touch though email."

 

My thoughts when reading:

Honestly, as soon as you lose your calm, you are significantly reducing your chances of receiving quick and proper support.
Just a small piece of advice I've learned the hard way.

 

Seriously NA? You actually had the balls to post this filth of a post? I can just imagine you asking every Canadian person of color who's had the misfortune of bumping into you where they came from... and being surprised at how well they speak english...

 

So outside of the rudeness of the post - it looks like this might be available?

I'll send in an e-mail and see if I can get it configured . . . .

 

I am a Canadian of color, I am a Indian Canadian. I immigrated from India to Canada and got my citizenship. I do not care who i am talking with as long as I get the information I am looking for.

My outburst is due to the continues fabulous support Dell Alienware employs delivers to the Canadian Citizen.

"hello how are you? I am looking for a Alienware 6820hk with GTX 1080 but instead of the TN panel, would it be possible to do a custom order with the UHD display?"

"Yes NA let me talk to my supervisor"

5h later

"NA I talked with my supervisor and yes we can"

Gives me a link to Alienware 17 r4 6820hk with GTX 1080 and a TN pannel.

lol one time I was about to order and my brother told me to look thought the parts and i did, I though he (dell Alienware Canada Sales rep) agreed to UHD and it ended up being a TN panel on the invoice.
----------------------------------------------------------------------------------------------------------------

Yes i should not have screamed at him but at Dell Alienware for hiring him. They never gave a clear cut answer for the entire time i was communicating with them, and yes I did call the states and a nice gentalmen picked up, first i though "oh gosh not again" after hearing his name, but the person was very VERY helpful. He informed me that Dell Alienware does not do preorder no matter the circumstances. Thus goes to prove that EVEN if Dell outsources its Customer Service to India. The good ones they keep for the states thus leaving Canadians in the dirt.

btw this employee from the Dell Alienware US, I wasted 5 min of my time and guess what. I loved him for it. I swear I even told him that they should fire the entire Canada team (regardless of color, just wipe them out, the entire team) and have the US division in charge of Dell Canada. I would strongly advice dell to do it. So instead of giving phony hours Canadains can have a 24/7 sales team.

I was mad at the wrong people I agree and I felt sorry that I took the anger out on him BUT Dell should not hire people that cannot communicate properly. I do not want to call Dell Alienware Canada or talk to there sales team. Not just this person. To ANYONE currently in Dell Alienware Canada that is how bad the sales team is.

 

Good job judging an entire customer support division based on one negative experience. That's some mighty fine logic right there. Honestly, if you were to ever deal with Razer or Acer support, you'd likely go insane considering how quick to anger you get. I mean, Dell's support is top-notch from what I've read and interacted with them.

 

I came from Apple customer service. lol let me ask you a question? are you in th US or Canada? Dell Alienware US is amazing. it could give apple run for there money. Canadian.... not so much

 

I live in Eastern Europe friend. Here, we have vodka and tracksuits. So trust me, Canada cannot be worse than our country

 

btw I was with them Since November and I kept checking in the hopes that somone would agree to the custom order (dell Alienware Canada) and I as nice. Now i am just tired.

Just buy the UHD pannel and while I am at it. 1tbx 2 Samsung 960 EVO, 2tb Samsung 850 EVO, Intel 8265, Corsair Vengeance® Series 32GB (2x16GB) DDR4 SODIMM 2666MHz. All this was going to go to Dell Alienware but now it is getting redirected out. Speak with what hurts, the $$.

 

oooh Good beer and Vodka beautify country. trust me we are worse. we might not pay the premium that Dell Alienware charges you but Dell does not treat Canadians properly.

 

As a fellow Canadian I can understand your frustration .I always get stressed when dealing with Dell customer service. I may push but I'm not rude. You don' t have to insult the other person because it's not going as smoothly as you want. How would you feel if someone talked to you like that while you were working with Apple?

 

Umm okay, so back to the topic of an i7 7820hk and GTX 1080.

I am pretty curious on whether a non G Sync display for laptops will be supported for laptops with GTX 1080.

It should be I guess? But most of the other laptops with GTX 1080s like MSI, Razer, Acer seem to be using G Sync displays.

Although other than the priceless ASUS ROG GX800, not sure if this liquid cooling monster is using a G Sync Display or not.

(I personally cannot use a G Sync Display due to battery life for school work cum everyday use. 3 Hours is too short for me. I need the up to 6 hours battery for everyday use without the use of any ware to undervolt and etc.)

 

It does support it. That as why I was on the phone and online since (when did the Stupid TN pannel GTX 1080 get released?) talking (while being nice) and trying to get a custom one made by Dell.

My theory was that IF it didn't support it then anything beyond a GTX 1070 will be useless. Thus no GTX 1080 or titan X pascal will work if you hooked them up with a Alienware External GPU because as we all know Nvidia stopped making mobile chips.

I called and confirmed that I was right UHD is compatible with the GTX1080.

Pro setup
Alienware 7820hk
GTX 1080
UHD display
2x Samsung 960 EVO 1tb (or go for the pro with 2tb)
1x Samsung 850 EVO 2tb (or 4tb)
Intel 8265
Corsair Vengeance® Series 32GB (2x16GB) DDR4 SODIMM 2666MHz

External GPU
EVGA's Hybrid Titan X pascal (they are working on it)

do it like a pro.

 

Yes . . .back on topic . . .

My contact is saying that it's still not available on the US EPP . . . oh well hopefully in a few weeks.

 

I just contacted Dell Canada and was promptly shot down. I'll try again next week.

 

So, I just went to the Dell Retail Store Singapore, yesterday.

A staff member said, that other customizable models like an i7-7820HK and GTX 1080 with an IPS QHD or UHD display will be available soon, estimated at March.

As Dell/Alienware US releases their models earlier, we should expect this particular model to be available soon.

 

Any word on this ever coming out?

 

Think EVGA is coming out with the Titan X hybrid this week.... and people petitioned for that lol. Alienware buyers.... Sad

Me not so much.... Fingers crossed thou... No jinxing.

But to the point

https://twitter.com/aw_umar/status/819271785912946692

"Keep getting asked this [by everyone on twitter] but the @Alienware 17 [r4] will launch with a config of Intel 7820HK + Nvidia Geforce GTX 1080 between Feb/[March]"

So 3rd of 4th week February or 1st or 2nd week March is what I am guessing.

 

I'm in the market for a new machine myself. I've read alot about the issues with the QHD screen on here, how is this UHD IPS display? I would think that is a nice looking display. I would be plugging into an X34 Predator and Rift VR on my desk, only looking at the laptop panel when using it for work away from my home office...rarely for gaming.

 

It's available!!

only screen option is . . .

Alienware 17.3” QHD (2560x1440) 120Hz TN AG 400-nits w/ NVIDIA G-SYNC and Tobii Eye-tracking

I think that will be good . . .

http://www.dell.com/en-us/member/shop/productdetails/alienware-17-laptop/dkcwkblg088sb

 

i hope it will be good!!

 

They have a new QHD display. The lines are now gone.
If you have the ones with the lines tech support will replace the LCD.
If you order a new system as of March 16th, the previous problems discussed about the QHD and the lines do not apply.

 

I'm assuming they'll have an UHD option with the 7820hk/1080 configuration?

(AU website still not showing the 1080 available in any configuration yet)

 

Finally ordered!

Alienware 17 R4
Intel(R) Core(TM) i7-7820HK (Quad-Core, 8MB Cache,Overclocking up to 4.4GHz)
Windows 10 Pro (64bit) English
NVIDIA(R) GeForce(R) GTX 1080 with 8GB GDDR5X
17.3 inch QHD (2560 x 1440) 120Hz TN+WVA Anti-Glare 400-nits Display with Tobii IR Eye-tracking
32GB DDR4-2400MHz; up to 32GB (additional memory sold separately)
1TB PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage) 1 - -
Killer 1535 802.11ac 2x2 WiFi and Bluetooth 4.1

 

a beast !!! i am jealous hahahah enjoy it. use TG kryonautic and overclock that beast as far as you can

 

Not much of an overclocker but I will probably be repasting it . . . never did that before and nervous about it but with the video's around I should be able to do it.

I'm not sure what the best paste to use is tho - this will be travelling occasionally so I think that rules out liquid metal?

 

Great site and forum!

One showed up on Costco site last week. Costco has since pulled it off their site which they do when they sell out.
Alienware 17 Gaming Laptop,
Intel Core i7-7820HK ,
8GB Graphics, QHD (2560 x 1440), G-Sync Display
i7-7820HK
32gb ddr4 2400,
256GB SSD + 1TB HDD
Was Item# 1129161

I don't know what NIC is included,
Price was a little less than dell.com

I did get one ordered, Today Costco sent and email of a delay due to large demand, which I'm sure is because of this forum, and all the fixes people pushed for.

The estimated ship date April 17th.

I'm replacing a laptop that has around 2.3TB of storage. I'll look to change the HHD to a SSD, and add a 1TB 2280 PCIE when storage prices drop, if they drop.

What can go in that m.2 2242 drive slot? I can find some smaller SATA but no PCIE. Is this m.2 2242 meant for some future developments? or is it already obsolete?

 

Amazon now has them on preorder
https://www.amazon.com/Alienware-AW...=8-1-fkmr0&keywords=alienware+17+r4+7820&th=1

Could be a big seller.

 

So it seems every other region has a 1080 / 7820HK configuration available except Australia - again.

(We always seem to be the last to be updated and no one can tell me when it might be available).

 

Please let me know how this laptop turns out. i just ordered one almost identical. Let me know how the re-pasting goes if you have to do that.

 

Just got it yesterday and slowly setting it up and I guess about to watch the video on breaking it all down.

Trying to figure out when I will have time to do that and now need to get some gloves as I read you shouldn't directly touch the pads . . . so I might not do the repaste until next week.

A bit annoyed as it only has 2 standard usb ports but 2 type c ports . . . . I need the 4 ports so I guess I have to order a few converters or a new hub.

Temps don't seem too bad - ran a firestrike and it came in at 15,544 - this was after updating to the latest nvidia drivers - the original drivers came in at 15,424 and the temps were lower then below.

gpu maxed out at 64
cpu package maxed at 73
cores were maxed at 72, 69, 73, and 67
pch was maxed at 60

 

Thanks for the update

 

Got mine. Very nice system. Solid build. Extraordinary speed. Great QHD display.

Alas
Network - drops about every 30 minutes - got hold of dell but replacing drivers didn't help
Tobii - for some reason, coming out of sleep sometimes it locks up. Again updating drivers didn't help. Also seems drifts out of calibration.
Alienfx - all the lights went black. I found a fix to delete the USB device and restart. That worked for a while

3-strikes and it's out.
Going back tomorrow. I am petty.
Yet - I'll try again in 3-months because with everyone's help on this forum, Alienware might just have the system to get.

PS Toshiba drive was fine for me but it wasn't the best they could have put in there.