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    USB Type C hub question on the R4

    Discussion in '2015+ Alienware 13 / 15 / 17' started by MogRules, May 15, 2017.

  1. MogRules

    MogRules Notebook Deity

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    Morning all,

    I presume others are using USB-C hubs to extend their USB capabilities on their Alienware 17R4's and i had a question.

    I have had two hubs now, one Aukey and one Anker. The Aukey I don't use as it tends to throws random BSOD errors on the USB drivers whereas the Anker does not so I presume it's a bad hub and I just don't use it. The main question I have is in regards to when I plug in the hub and use it and then unplug the hub and try to reconnect it to the same USB-C port I get nothing. The hub lights up but Windows does not chime in like it's picking anything new up and whatever is plugged into the hub does not work. If I move to the other USB-C hub Windows picks it up and everything works, until I unplug it again and then I get the same issue. Restarting the laptop returns all functionality until I unplug it once again. It is a small issue if you even want to call it an issue, I was just wondering if it is a known issue.

    Thanks in advance.
     
    MogRules, May 15, 2017
    #1
  2. ThatOldGuy

    ThatOldGuy Notebook Virtuoso

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    I can't remember the bios revision, but on the 13 R3, one of the bios releases was to improve USB C compatibility. Are you running your latest BIOS?
     
    ThatOldGuy, May 15, 2017
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  3. IXVIXXII

    IXVIXXII Notebook Consultant

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    I get an error message when I use my type-C port : it says the speed is maxed at USB 3 speed... :confused:
     
    IXVIXXII, May 15, 2017
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  4. MogRules

    MogRules Notebook Deity

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    I don't think it is an error, I think it is more of an informational message.
     
    MogRules, May 15, 2017
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