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    Tobii Eye Tracking no longer working after Windows 10 update

    Discussion in '2015+ Alienware 13 / 15 / 17' started by 7leagueboot, Dec 14, 2018.

  1. 7leagueboot

    7leagueboot Notebook Consultant

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    Yesterday, Windows performed a forced major update (took 4 hours!) to v1809.17763.194. Since then, Tobii eye tracking will no longer run.

    Is anyone else having the same problem?

    I also note that Office 365 has become completely unstable since this update, but that's another story.
     
    7leagueboot, Dec 14, 2018
    #1
  2. cruisin5268d

    cruisin5268d Notebook Evangelist

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    You’re way behind the times. The rest of us already went through this a few months ago and Tobii has released an update to fix this.


    Sent from my iPhone using Tapatalk
     
    cruisin5268d, Dec 14, 2018
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  3. 7leagueboot

    7leagueboot Notebook Consultant

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    Interesting that you say that. Windows updates itself automatically on my machine and this update came down yesterday but, according to you, you had it months ago. Are you sure we are talking v17763.194?

    I have already checked on Tobii's site and I have the current software so, unless your fix came from a different page, it would appear I am up to date. Perhaps I should reinstall it?
     
    7leagueboot, Dec 14, 2018
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  4. cruisin5268d

    cruisin5268d Notebook Evangelist

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    Sorry, I didn’t notice the full build version.

    Both my 17R5s are fully updated and Windows hello works on both so I’m not sure what’s different about your system that’s causing issues


    Sent from my iPhone using Tapatalk
     
    cruisin5268d, Dec 14, 2018
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  5. 7leagueboot

    7leagueboot Notebook Consultant

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    I'm running a 17 R4. I do not use Windows Hello. It's just Tobii Eye Tracking that won't connect.

    The fix you spoke of relates to Windows 10 v1809.17763.168. The latest version is 17763.194 so perhaps that fix is no longer applicable?
     
    Last edited: Dec 14, 2018
    7leagueboot, Dec 14, 2018
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  6. Azther

    Azther Notebook Consultant

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    due to all the problems, i just decided to not use tobii altogether, uninstalled the software, got tired of it breaking all the time lol
     
    Azther, Dec 17, 2018
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    Vasudev likes this.
  7. 7leagueboot

    7leagueboot Notebook Consultant

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    I sort of fixed it by uninstalling the software and then reinstalling it. I say sort of because it worked fine until I rebooted and then it wouldn't connect. I have a support ticket open for the issue now.
     
    7leagueboot, Dec 18, 2018
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    Vasudev likes this.
  8. Vasudev

    Vasudev Notebook Nobel Laureate

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    Try Eye control beta in Ease of Access section in settings app, if it works there then its a driver problem and most likely you need a UWD driver for it to work correctly. Check out windows update catalog and search for the keyword by checking device manager.
    I used Tobii eye and got the list of firmware and drivers uploaded by Tobii https://www.catalog.update.microsoft.com/Search.aspx?q=tobii eye
     
    Vasudev, Dec 18, 2018
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