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    System Exchange

    Discussion in '2015+ Alienware 13 / 15 / 17' started by robert77, Mar 8, 2017.

  1. robert77

    robert77 Notebook Guru

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    I have been awarded a system exchange after 3 repair attempts! This has been confirmed with a phone call and email from the exchange team! My question is how long do I need to wait for the email to review my specs so I can get the order number? It has been 6 days already with no other emails or phone calls!
     
    robert77, Mar 8, 2017
    #1
  2. SimplyJ3sse

    SimplyJ3sse Notebook Consultant

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    Call again.

    Sent from my VS995 using Tapatalk
     
    SimplyJ3sse, Mar 8, 2017
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  3. abdullah_mag

    abdullah_mag Notebook Evangelist

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    i've been in the same boat.

    Dell is the kind of company that needs constant checkups from the customer to keep the gears moving.

    call them again, and keep doing so until they give you the info.
     
    abdullah_mag, Mar 9, 2017
    #3
    SimplyJ3sse likes this.