The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Strange behaviours on the Synaptics driver installer provided by Dell

    Discussion in '2015+ Alienware 13 / 15 / 17' started by tom_mai78101, Sep 28, 2015.

  1. tom_mai78101

    tom_mai78101 Notebook Consultant

    Reputations:
    35
    Messages:
    216
    Likes Received:
    14
    Trophy Points:
    31
    It all begins when I noticed I could no longer scroll web pages up or down, mouse sensitivity is much higher than usual, and could no longer bring up context menu on the Desktop by tapping with two fingers (right click gesture).

    Downloaded Dell's touchpad driver installation, and noticed the following:
    • It doesn't repair driver installation.
    • There's no way to repair driver installation.
    • Skips any installation if it detects there's a driver installed.
    • Cannot force it to install. Wish I could.
    • Doesn't uninstall cleanly. Still detects Synaptics driver installed, but no drivers are found.
    • When uninstalling a second time, cannot find Synisdll.dll, and can no longer continue uninstallation.
    • Now stuck in a situation where the mouse driver cannot be installed and uninstalled.
    • Restarting the laptop fixes the mouse driver issue, but Synaptics driver is no longer there. Cannot install and cannot uninstall.
     
    tom_mai78101, Sep 28, 2015
    #1
  2. judal57

    judal57 Notebook Deity

    Reputations:
    274
    Messages:
    1,164
    Likes Received:
    650
    Trophy Points:
    131
    sounds like time to do a recovery
     
    judal57, Sep 30, 2015
    #2
  3. MSGaldenzi

    MSGaldenzi Notebook Deity

    Reputations:
    109
    Messages:
    1,251
    Likes Received:
    85
    Trophy Points:
    66
    I had one and it was bad too. My laptop also thought I had a touchscreen because it would keep popping up the on screen keyboard when I would click on things... Never did fix it, just send it back.
     
    MSGaldenzi, Oct 1, 2015
    #3
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    You could try a system restore.
     
    Alienware-L_Porras, Oct 2, 2015
    #4