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    Received Alienware 17 R3 back and now it's BSOD'ing

    Discussion in '2015+ Alienware 13 / 15 / 17' started by LVNeptune, Aug 23, 2016.

  1. LVNeptune

    LVNeptune Notebook Virtuoso

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    They replaced the motherboard due to a faulty ethernet port. I received it back the other day and started reinstalling everything on it. Today I logged in and now it won't stay up for more than a few minutes before "VIDEO_TDR_FAILURE" BSOD. Graphics drivers are updated.
     
    LVNeptune, Aug 23, 2016
    #1
  2. LVNeptune

    LVNeptune Notebook Virtuoso

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    LVNeptune, Aug 23, 2016
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  3. rinneh

    rinneh Notebook Prophet

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    I suspect it is. Turn off automatic driver updates in the system control panel and reinstall all drivers from the manufacturers themselves.
     
    rinneh, Aug 24, 2016
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  4. LVNeptune

    LVNeptune Notebook Virtuoso

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    Fixed one issue, brought back another. 372.54 VIDEO_TDR_FAILURE
     
    LVNeptune, Aug 24, 2016
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  5. Juan Carlos Kelly

    Juan Carlos Kelly Notebook Enthusiast

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    Hello, I don't want to worry you but the same thing happened to me on my brand new system, and no driver combination or clean install would fix it, since my computer was brand new I managed to get a replacement, so if yours just got it fixed I would call them back, and have them install a brand new motherboard, I'll keep you posted since I still have the laptop and I keep trying driver combinatios and bios settings, I get different errors all the time but the GTX 980m has not worked for more than a few minutes before a hard crash or bsod.
     
    Juan Carlos Kelly, Aug 24, 2016
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  6. LVNeptune

    LVNeptune Notebook Virtuoso

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    Yea...I think there's something legitimately wrong. Bad motherboard or SSD. Hard locking after a clean install of Windows.
     
    LVNeptune, Aug 25, 2016
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  7. LVNeptune

    LVNeptune Notebook Virtuoso

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    I just read your thread. Word for word, you had the exact same issues as me.
     
    LVNeptune, Aug 25, 2016
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  8. LVNeptune

    LVNeptune Notebook Virtuoso

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    Called AW. They confirmed it's boned. Scheduling onsite repair this time. Attempt number 2 =/
     
    LVNeptune, Aug 25, 2016
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  9. Juan Carlos Kelly

    Juan Carlos Kelly Notebook Enthusiast

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    Best of luck to you! I still have not received my replacement its still in production apparently, Just out of curiosity when you get a chance to talk to the repair team ask if this is a trend on this BGA motherboards or just isolated incidents .
     
    Juan Carlos Kelly, Aug 25, 2016
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  10. LVNeptune

    LVNeptune Notebook Virtuoso

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    He should be to my office either tomorrow or Monday...will do.
     
    LVNeptune, Aug 25, 2016
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  11. Juan Carlos Kelly

    Juan Carlos Kelly Notebook Enthusiast

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    Hello LVNeptune, any news how did it go with the tech guy
     
    Juan Carlos Kelly, Aug 30, 2016
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  12. LVNeptune

    LVNeptune Notebook Virtuoso

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    Thought I posted...He came by Saturday and swapped the board. No other complaints. PM though.
     
    LVNeptune, Aug 31, 2016
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  13. cruisin5268d

    cruisin5268d Notebook Evangelist

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    Good luck. I went through 3 motherboards and they finally sent me a replacement. Unfortunately it's also got issues so at this rate maybe they'll just send me one of the new AW17 models coming out this year.

    My issues were different from yours but I get constant BSODs or system freezes without BSODs. Tons of issues with the AGA as well as processor issues.
     
    cruisin5268d, Sep 3, 2016
    #13