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    Random double clicks touchpad LH button 15r3

    Discussion in '2015+ Alienware 13 / 15 / 17' started by jimmydick, Dec 9, 2017.

  1. jimmydick

    jimmydick Notebook Enthusiast

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    I have been having this issue for awhile. LH touchpad button doubleclicks occasionally without a double input. I had my touchpad replaced thinking it was the touchpad itself. Issue persists. Has been annoying me more and did a bunch of searches and eventually ran into this thread. Has anyone found any workarounds to waiting on alienware to address the software?

    https://community.dell.com/thread/25702-alienware-17-r4-touchpad-double-clicks-randomly#
     
    jimmydick, Dec 9, 2017
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  2. jimmydick

    jimmydick Notebook Enthusiast

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    I cant be the only person dealing with this
     
    jimmydick, Dec 9, 2017
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  3. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Call support and explain you have a faulty touchpad.


    If they ask you to do self-diagnosis you should say

    • have reinstalled os from dell image and from windows own restore option
    • have installed latest driver from dell website
    • have installed latest bios update
    • have installed latest windows update
    • have try boot in safe mode

    After you say all that, they are supposed to do an on-site replacement. NEVER accept the scam "depot" shipping, have excuse that you are busy and need laptop asap for business etc.
     
    Mobius 1, Dec 9, 2017
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  4. jimmydick

    jimmydick Notebook Enthusiast

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    Check out the link. Alienware tech states engineering is working on a software update to address the issue. This has to be a widespread issue.
     
    jimmydick, Dec 10, 2017
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  5. draxen

    draxen Notebook Consultant

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    I have exactly the same problem. 15R3 - I assumed it was a software problem though and luckily avoided getting any hardware replaced.
     
    draxen, Dec 10, 2017
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  6. jimmydick

    jimmydick Notebook Enthusiast

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    Very surprised there isn’t a large number of complaints here
     
    jimmydick, Dec 26, 2017
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  7. missingtext

    missingtext Newbie

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    I've also had this issue since I got my 17 R4. It's SUPREMELY frustrating as I got this machine for development work which involves a lot of data entry and situations where you REALLY don't want to unintentionally double click, e.g., accidentally kicking off an hour long invalidation/rebuild of assets. Add this to the current AlienFX firmware issue with suspend resume which breaks the keyboard back light until you re-flash the BIOS, and it makes this machine astonishingly frustrating to use. I can't express how disappointed I have been in Dell the last few months after my last Precision M6400 worked almost perfectly for 8 years.
     
    missingtext, Dec 28, 2017
    #7