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    Question for everyone!

    Discussion in '2015+ Alienware 13 / 15 / 17' started by sethsalien, Sep 2, 2017.

  1. sethsalien

    sethsalien Notebook Guru

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    I have a 15 r2 4k just bought a couple weeks ago and now i discovered one light pixel, its white light and can only see it on a black screen. I tried poking at it to see if it was just stuck but no dice. So should i leave it, is this normal? Or should i return it? It is very very small and i just seen it last night.
     
    sethsalien, Sep 2, 2017
    #1
  2. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    I mean, if it bothers you, RMA it. If you can live with it, do so.
     
    don_svetlio, Sep 2, 2017
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  3. Wormwood

    Wormwood Notebook Evangelist

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    Try shutting the laptop down and letting it sit for a few hours. There are also some programs that flash colours across the screen very quickly to try and de-stick the pixel that might help.

    Although if neither of those work I would get a replacement panel.
     
    Wormwood, Sep 2, 2017
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  4. sethsalien

    sethsalien Notebook Guru

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    Ok i will try that thanks.
     
    sethsalien, Sep 2, 2017
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  5. Maineiac12

    Maineiac12 Notebook Evangelist

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    Dell's warranty will replace a screen for a single stuck or bright pixel which is what you have. So if you decide you can't live with it they'll swap the screen. Although I suppose you could just exchange the whole laptop if you're within 30 days of purchase.
     
    Maineiac12, Sep 2, 2017
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  6. sethsalien

    sethsalien Notebook Guru

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    Well newegg where I bought it has no more in stock and I really like the computer design and it runs my game without overheating so I'm leaning towards not returning for a refund, but am still within my 30 days.
     
    sethsalien, Sep 3, 2017
    #6