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    Overheating, mechanical conception or thermal paste. Look at what I discovered.

    Discussion in '2015+ Alienware 13 / 15 / 17' started by 123eureka, Jul 21, 2017.

  1. 123eureka

    123eureka Newbie

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    Two alienware brand new, with 10 degree differences. AW17 I7-7820HK. SAME SPEC. 1070 GPU


    [​IMG]

    S-J-1 VS S-J-2
    138W VS ... 85W

    [​IMG]


    Still, it's the same computer with the same specs.
     
    Last edited: Jul 21, 2017
    123eureka, Jul 21, 2017
    #1
  2. judal57

    judal57 Notebook Deity

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    the first one have a gtx 1070 heatsink, the second one have the proper gtx 1080 hetsink
     
    judal57, Jul 21, 2017
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  3. Drinky

    Drinky Notebook Consultant

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    Wait, so if I'm seeing this correctly the other version has much thicker heatpipes right? That's weird, weird and interesting.
     
    Drinky, Jul 21, 2017
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  4. 123eureka

    123eureka Newbie

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    One thing on, a really much lower temperature. - 10.

    And if one observes carefully, even the base is not of the same model. Even strange for a computer with similar specifications.
     
    Last edited: Jul 21, 2017
    123eureka, Jul 21, 2017
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  5. Wormwood

    Wormwood Notebook Evangelist

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    Considering that a member of this forum advocated buying a 1080 unit, putting the 1080 heatsink/fans into a 1070 unit, and then sending the 1080 unit back with the 1070 parts I'm not too surprised that there might be some mixed parts if these were refurbished.

    This is obviously a form of fraud and illegal and Alienware is investigating the matter so I would contact Alienware directly and also let AWUmar know on the Discord if these were refurbished units since the cause might be return fraud.
     
    Last edited: Jul 21, 2017
    Wormwood, Jul 21, 2017
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  6. 123eureka

    123eureka Newbie

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    It is two brand new and unrefurbished computer.
     
    123eureka, Jul 21, 2017
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  7. Wormwood

    Wormwood Notebook Evangelist

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    In that case I would still contact Alienware since they obviously sent you the wrong parts.
     
    Wormwood, Jul 21, 2017
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  8. 123eureka

    123eureka Newbie

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    Personally, I do not see why I would contact Alienware, because I have a computer with a good temperature. I paid for a 1070 and I receive the fan of a 1080 ...
    Maybe they're the ones who cheat me by sending me a refurbished computer, making me believe it's a new computer.
     
    123eureka, Jul 21, 2017
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  9. Wormwood

    Wormwood Notebook Evangelist

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    Oh, I misunderstood. I thought you got a 1080 unit with a 1070 heatsink since your initial post didn't specify what GPU you had.
     
    Wormwood, Jul 21, 2017
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  10. D2 Ultima

    D2 Ultima Livestreaming Master

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    Have to disagree. Refurbished means they check the unit and make sure the parts are in order. If they "certified refurbished" it by simply turning it on, seeing it boot, then turning it off and not even noticing a visibly different heatsink, then... the fault lies with Dell.
     
    D2 Ultima, Jul 21, 2017
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  11. Wormwood

    Wormwood Notebook Evangelist

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    The amount of oversight a unit gets depends on why it was returned, if it was never turned on and set-up it might be labeled 'new in box' since all the parts should be good (unless someone swapped some out). Regardless, the act described is illegal regardless of if Dell/Alienware detected the swap or not.

    Plus, as people here can attest, not all refurbished units are equal.
     
    Wormwood, Jul 21, 2017
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  12. D2 Ultima

    D2 Ultima Livestreaming Master

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    Not saying whether it's illegal or not, really. Just that if you *get* a refurbished unit and stuff is wrong or missing, that is on Dell. Period.

    Sent from my OnePlus 1 using a coconut
     
    D2 Ultima, Jul 21, 2017
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  13. MogRules

    MogRules Notebook Deity

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    No idea if I am loud to share this or not but whatever...

    It is intentional but I don't know how widespread it is rolling out. During one of our calls with Alienware a few months ago it was confirmed that the heatsinks would be getting bumped up to their bigger brothers level. So if you order a 1060 you get a 1070 heatsink, and a 1070 will get a 1080 etc. It was part of the attempt to get better more manageable temps from these systems and stemmed partly from the huge temp disaster at the beginning and community feedback. While I don't know why they both didn't come from it, it more then likely wasn't a mistake.

    If this is indeed a start to the roll out of 1080 heatsinks on the 1070's then it took them awhile but it's a win win for consumers.
     
    MogRules, Jul 23, 2017
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  14. Vasudev

    Vasudev Notebook Nobel Laureate

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    Will 1080 and 1080M(MAX Q) models get vapor chambered heatsinks as Clevo p870dm3?
     
    Vasudev, Jul 23, 2017
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  15. MogRules

    MogRules Notebook Deity

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    Not sure, I don't remember anything specifically about the 1080 getting any further heatsink upgrades, and this was well before Max Q was even announced. I kind of forgot about it as this was months ago this topic came up. It came right from one of the lead engineers when we were told so I am a little surprised we didn't see this change earlier unless it's been happening for awhile and no one noticed.
     
    MogRules, Jul 23, 2017
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