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    Overheating 88-90C Dell won't send tech out

    Discussion in '2015+ Alienware 13 / 15 / 17' started by BigBoss5090, Jul 10, 2017.

  1. BigBoss5090

    BigBoss5090 Notebook Geek

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    My system has been getting really high temperature even idle is around 50C, we ran several stress tests and in OCCT it reached 93C and Dell said it would only send a tech if temperatures reached 93C above running their own support assist utility? wtf now I can get a warranty repair because my laptop reaches 88C or so sometimes more but it doesn't reach the 93C, this is bs if anyone has any ideas on how I can get a replacement or some kind of warranty check please advice
     
    BigBoss5090, Jul 10, 2017
    #1
  2. connor126

    connor126 Newbie

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    Ive been fighting dell on this situation for a week now on my 15 R3. They keep saying its normal still. Which according to all the posts I'm seeing and even the alienware facebook posts. They say it isn't.
     
    connor126, Jul 10, 2017
    #2
  3. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Download and run Intel Processor Diagnostic tool
    They can't deny you running this stress test. Dell advertising you can use it.
     
    Papusan, Jul 11, 2017
    #3
  4. leeloyd

    leeloyd Notebook Consultant

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    Last edited: Jul 11, 2017
    leeloyd, Jul 11, 2017
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  5. ThatOldGuy

    ThatOldGuy Notebook Virtuoso

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    Consider yourself lucky. You don't want a Dell tech anywhere near your laptop. They will send a house-trained weasel to mangle a new heat-sink, strip screws, and slap on some other cheap paste.

    Best way is to fix is to read a good guide and do a re-paste and thermal pad reapplication yourself. its a little dawning for a first timer, but it really isn't that hard if you take your time and are careful.

    Second best way is to pay someone else to do it.

    Third is a return cycle hoping to get a system without some other issue or is too hot....

    But in reality Gaming laptops these days are a DIY systems that need thermal tuning because OEMs do mass produced thermal paste application that sucks, and or the new hardware gets hotter each generation. If you can't accept this, and are unwilling to open it up and do some tinkering, you should buy from a vendor that does the adjustments for you. That or a gaming laptop may not be for you.
     
    ThatOldGuy, Jul 11, 2017
    #5
    namaiki, kyussmanchu and Vasudev like this.
  6. BigBoss5090

    BigBoss5090 Notebook Geek

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    finally got them to approve the replacement, i can do it myself but if Dell messes up my laptop with their own stuff and own tech, then its on them and they should give me a replacement or something
     
    BigBoss5090, Jul 11, 2017
    #6
  7. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Papusan, Jul 11, 2017
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