"Official" Alienware 13/15/17 order status thread

As was suggested by a poster in the AW15 owners thread, this should be the place to post your experiences with ordering your new Alienware laptop. Let's try to keep the conversation geared towards ordering/shipping and related types of updates. This should be a place where we are all agonize, er, enjoy the wait until with each other until our new Aliens arrive.

Mods if you think this is a worthy topic, please sticky this post. Thanks!

 

I'll go first.

Ordered AW15 on 2/10.
Currently In Production since 2/11.
ETA is 2/27.

 

Ordered AW 15 on 10/05 (order 05/10 in Europe), was estimated to arrive on the 2oth but was delivered today. Unfortunately I missed the UPS messenger. Have to wait until tomorrow.

 

Item: Alienware 15
Status: In Production
Order Date: 2/10/2015
Estimated Delivery Date: 2/27/2015

 

Item: Alienware 17
Config: TrueLife, 4980HQ, 980M
Status: In Production
Order Date: 01/28/2015
EDD: 02/26/2015

Initially ordered 01/21/15, but cancelled and reordered when the mystery coupon was posted here. Only a few days difference in the EDD so it wasn't a huge deal. Still waiting ages it feels.

 

Ordered in Poland (italian Keyboard and OS)
item: Alienware 15 4k
status: in production
EDD: 9/3/2015
I really hope it arrives before that, can't wait that long !!!

 

Dell 17r2 (base model with TouchScreen Trulife upgrade)
Ordered : Feb 5th
ETA: Feb 23
Current Status: In Prod.
Just sold my XBOne so I don't have a gaming life at the moment..is that a good or bad thing? hmm..Funny thing I already have aftermarket parts on order..256GB m.2 SSD+Gaming mouse+27" IPS monitor.
Fingers crossed for a "healthy" laptop with no issues on day one of arrival.

 

AW 17r2 980M, 4980HQ, TrueLife screen
Ordered 1/27
ETA 2/26
Currently: In Prod

 

AW 15
ordered Mon. 2/9
currently in production
eta 2/25

 

Ordered in Poland (italian Keyboard and OS)
item: Alienware 15 4k
status: in production
EDD: 9/3/2015
I really hope it arrives before that, can't wait that long !!!

 

AW17 R2
Ordered: January 28
Shipped: February 9
Delivery: Today (Feb 13th)

 

Update....Mine is out for delivery today. Woot!
Ordered: Feb 5th
Delivery Date: Feb 13
Bummer thing is Amazon delayed my m.2 SSD drive so I gotta wait for that till next Tue.

 

Item: Alienware 17
Status: In Production
Order Date: 2/08/2015
Estimated Delivery Date: 2/25/2015

 

and........what exactly are we supposed to do with these dates? Send em to Santa?

 

^ Maybe Santa is ordering a AW17 himself and is looking for prod dates and how long it takes on average for Dell to process orders and ship out?? Just a long thought..........

 

I would say, nothing. I'm guessing the reason others posted here, as well as me, is to get an idea of how quickly some configurations are being sent out and how long others are being lagged behind. This is nothing more than a fluff thread. If it keeps all of these posts out of multiple threads, then there is your purpose.

 

Item: Alienware 17R2 4980HQ / GTX 980m
Order date: 1/7/15
Status: In Production
Estimated delivery: 3/6/15

That's right...2 months and 5 orders later, I should receive my AW 17. I thought my latest order was escalated, however with an ETA of 3/6/15 I'm failing to see any urgency. Oh yeah, then I'll finally get to call tech services to request the 240 watt PSU and M.2 SSD screws that should ship with the laptop to begin with. Ultra excited to get the laptop and wait another week to receive the missing pieces lol.

 

Well unfortunately my order is now cancelled. There are just too many gen 1 bugs with the AW15 and the GA to warrant continuing my purchase at this point. Hopefully the gen 2 version will work out some of the issues. GL to all those who are still waiting.


Sent from my iPhone using Tapatalk

 

Found the AW15 model I was interest in on NewEgg (i7, 1080p IPS, 16 GB, 970m, and 128 SSD w 1 TB slow drive) for 1699 tax free unlike Dell. Ordered last night from NewEgg (2/12), shipped today (2/13) via next day for $40, scheduled delivery Monday (2/16). Looking to find a GA later this year or when next gen cards come out to accommodate VR at home, and to use as a dock with my GTX 670 until I need to upgrade.

 

That's quite expensive. For that spec, you could have gotten it for well below 1400 with the coupons and rep discounts after tax.

I guess if haggling isn't your forte, it's a good deal considering the original price.

 

I don't qualify for EPP, I could have got 3% off through my work, my sales tax rate is 9%. I have no doubt I could have waited for better coupons, used chat to maybe get EPP too, but even a 20% overall discount from list of $1750 to $1400, still only saves me $150 after taxes as compared to Newegg, and it takes time for relevant coupons to appear, and then to build it, as compared to NewEgg's instant gratification.

 

Everybody qualifies for EPP. They just call it a membership - but everyone can use it to purchase a computer. The 10% coupon for dell is usually around all the time. 5-10% discount from the sales rep on the phone and 5-15% discount from the returns rep once you receive the device. When I said well below 1400 dollars, that was with the minimum discounts I would get. 1400 with the tax. If you haggle well, you could get 35-40% off. I can see myself getting what you paid for about 1100 dollars with the tax.

I'm by no means bragging. This does happen - read in the forums and you'll see what I mean. People get 2500+ dollars computer for below 1700 in some instances. I personally got my AW15 originally priced at 1470 dollars (with tax) for 942 dollars (with tax). My tax rate is 8.875% as well. That's almost 40 percent discount.

 

Nice work. I read in the other discount thread that someone tried over a span of two weeks to get better over the phone than a 22% discount and couldn't do better.

When you say 5-15% from the returns rep, is that you calling and threatening to return the device unless you get more money back? Because if so, damn, that's cold. These people got to eat too!

 

I don't threaten; I make them aware of certain issues of the computer and they just quote the discounts. And well, if this doesn't work, I tell them the concerns of returning it and they're bound to give more discounts. There is a difference

And, by the way, my price was not including the dell advantage rewards (5% of subtotal) and the credit card cash back (6% for me). They bring down the price to about 850.

 

This is true. When I called yesterday to cancel my order, they immediately offered to give me up to $200 off the price if I kept the order. It was tempting, but I still think there are too many gen 1 issues to deal with. But it would have brought my total for the fully loaded 980M/4K model down to about $1800.


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Arrived!!

 

Item: Alienware 17
Order Date: 2/11/2015
Shipped On:2/12/2015
Status:En Route
Estimated Delivery Date:Tues 2/17/2015

 

Alienware 15
980m 4k screen 256 SSD + 1TB HardDrive

Order Date: 2/12/2015
Status: In Production
ETA 3/3/2015

 

Order date: 2/12/05
Currently in production
No eta

A15
16gb / 970m / 256 gb SSD
Windows 8.1 (os usb included)
2 years complete coverage
1080pi FHD..

225,000 yen or $1900 usd

Pretty sure I overpaid but as I live in Japan I needed to buy a laptop here incase I have to send it out to get repaired etc.

 

Alienware 15
FHD screen
GTX 970m
I7 4710
1TB 5400 RPM HDD
8GB RAM
Free tablet!

Order date: 15 Feb 2015
ETA: 04 Mar 2015 for computer, 23 Feb for tablet.
Status: In production

$1537.00 after taxes

 

Order Feb 11 arrive Mar 3rd 970m.

 

So in the end I went for the AW 13. Purely because the AW15 would be overkill for my needs and also to heavy.

I ordered the AW13 FHD + i7 Processor + 256SSD. Estimated delivery date: 5 march

 

omg guys i really i don't trust DELL anymore i should receive my laptop two days ago but i received two tablet WTF i talked to them they did NOT believe me they said you already got your laptop i keep explaining to them i only got two tablet omgggggggg. Finally after taking pic and sending them to dell they did believe me and they said they will send me my laptop the Alienware 17 and i will get it next month really next month f**k. WTf is this a company or what really i paid $2,316 and that what i get ****ty service. i keep calling them to see when i will receive it.If i'm not going to receive it this month they can keep it i will ask them for my money.I still i can not believe what happened to me with them two tablet that what i got for $2,316 !!!!. you can see the order number in the pic the alienware is 775320407 but its not its a ****ty tablet. sorry if my English is bad its my second language

 

Holy cow man Dell dropped the bomb big time with this. They better give you a HUGE discount or an extra free year of warranty or something. That is ABSOLUTELY unacceptable and to have the nerve to tell you that you already have your laptop.

Wow

 

Yea thats pretty bad making you wit so long, they have to make it up to you, you will be without computer for 1 month more than you expected. I would demand strongly an upgrade or for sure more warranty. And def. keeping both tablets.

 

amazon has next day guaranteed delivery for those who are impatient like me =)

 

where ??? can you please copy the link thank you so much

 

Just got the text. Fed Ex has my A17, well what I hope is my A17 after seeing what the guy earlier got in the mail. So here is hoping I'll have something to replace this blasted XPS L501x soon.

 

says right on the product page, if you choose Saturday delivery, you'll get it tomorrow. said the same yesterday also for a Friday delivery. the sales rep i had on the phone hooked me up with this shipping for free, so it's worth calling them right before you check out. i just mentioned that dell usually gives a bit of a discount.

http://www.amazon.com/gp/aw/d/B00SIJGGGC/ref=mp_s_a_1_4?qid=1424418788&sr=8-4&pi=AC_SX110_SY165_QL70&keywords=alienware 15&dpPl=1&dpID=415CEWCJRnL&ref=plSrch

 

Finally my laptop completed the production stage and is now shipping!!! let's hope it will be quick!

 

Alienware 15
FHD screen
GTX 970m
I7 4710
1TB 5400 RPM HDD
8GB RAM
10% discount -> 1349 euro instead of 1499 euro

Order date: 20 Feb 2015
ETA: 20 Mar 2015
Status: Order received

 

Item: Alienware 15
FHD Screen
i7-4710HQ
GTX 980m
1TB 5400 RPM HDD
8GB RAM
3 Years Enhanced Warranty

Order date: February 20th 2015
Estimated delivery: March 10th 2015
Status: Order received

Just ordered the AW15 today with the specs above from Dell at a final cost of $1800 USD, including CA sales tax. Did I get a good deal? The cost does not include the 5% rewards or any "retention" refunds.

 

American buyers will be able to tell you if its a good deal or not, to me seems so!
Anyways, were you (who received the laptop) able to track it? i can't, when i click on the product number the new page doesnt tell me anything

 

Alienware 17
TrueLife Display
GTX 980m
i7 4980
SSD NGFF TLC m2.80 256 GB + 1TB 5400 rpm HDD
8GB RAM

Order date: 20 Feb 2015
ETA: 11 Mar 2015
Status: In production

 

I haven't received my laptop yet but the link to track the order from the confirmation email didn't work. You can try using the link below to see the status if that is what you are asking, it worked for me.

https://www.dell.com/support/orderstatus/us/en/19/

 

My order date was 2/12/2015 and I received a notification its gone on to Fed Ex last night at 3 in the morning.

Some other details, looking at the tracking info was that Fed Ex received this actually on the 17th or 18th depending on how the info is viewed. Seems that there is information delay going on, I think I read somewhere that was kind of normal in the scheme of things. On another note, I have talked to Dell a few times in regards to the 240 Power Supply Issue, and I think they will be sending me a power supply, but I have to call them when my order officially arrives - figured I would throw that out there since I have the 15 coming and there has been a lot said in this area all over the place, and specifically that the 15 isn't eligible. I told them if this can't be resolved I will be sending it back immediately. There are other machines I can order and not spend an additional amount of my own money to have a proper power supply.

 

I know this has been discussed in the other threads but I still can't seem to find a clear answer on this issue. Is the 240W PSU absolutely necessary for full performance on the AW15 + 980M? The 180W PSU is supposedly sufficient with the new BIOS and there may be more improvements in the near future.

I haven't seen the PSUs in-person but I assume the 240W unit is physically bigger than the 180W unit. The 180W one is big enough already and I really don't want a bigger one if the laptop can already achieve maximum performance.

 

I don't know for certain, but what I do know is that those with it have the results they want/expected and that is enough for me. There are some heavy hitters on here who have done the volt testing and can confirm that the new Alienwares do draw more power than the power supply provides and any correction due to the bios is likely just a battery tap, which isn't what I wanted or was expecting when choosing to go after an Alienware 15.

 

Alienware 17
4980hq
16gb ram
Standard matte IPS display
980m
Graphics amplifier

Ordered 2/18
Expected delivery 3/10

 

You are gonna receive a beast