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    OSD "Desktop mode" option does not appear in 17 r4

    Discussion in '2015+ Alienware 13 / 15 / 17' started by QuillP, Dec 11, 2016.

  1. QuillP

    QuillP Notebook Evangelist

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    The "desktop mode" option does not appear when I right-click on the battery icon. I tried re-installing On screen display package, but nothing changed. Does anyone feel the same?
     
    QuillP, Dec 11, 2016
    #1
  2. ben3731

    ben3731 Notebook Guru

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    It is the same for me. I try the aw17R3 OSD and ths option apeared but not with aw17R4 version.
     
    ben3731, Dec 11, 2016
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  3. QuillP

    QuillP Notebook Evangelist

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    I call to dell support. When I have news I will let you know!
     
    QuillP, Dec 11, 2016
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  4. QuillP

    QuillP Notebook Evangelist

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    Hello,

    The desktop mode is a feaure from Windows 10, not from Dell, therefore to enable that battery desktop mode you may be missing Windows updates or have a Windows error.

    Regards,

    Mauricio Avalos
    L1 Support Agent
    Dell | Dept.
    office + 1 866 2876727
    Monday-Friday
    3PM to 10PM CST


    ----

    Mauricio, are you sure? This is the response of Microsoft Windows support.

    Hello,

    I understand your inconvenience. Don’t worry. We will assist to resolve this issue.

    I would like to inform that this feature is not included in Windows. This kind of features are included in the OEM copy of Windows which is provided by the manufacturer. For example Dell, Hp, Lenovo, etc. So this kind of features for controlling battery power is included by the manufacturer. I would suggest you to get in touch with the manufacturer to get more information and help in this issue.

    I hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

    Thank You.

    ----

    Hello,

    The OEM version for the Alienware 17 R4, 15 R3 and 13 R3 does not include the desktop mode after escalating the questions to engineering.

    Regards,

    Mauricio Avalos
    L1 Support Agent
    Dell | Dept.
    office + 1 866 2876727
    Monday-Friday
    3PM to 10PM CST
     
    Last edited: Dec 12, 2016
    QuillP, Dec 12, 2016
    #4
    Niarus likes this.