*OFFICIAL* Alienware 17 R2/R3 Owner's Lounge

Mine was picked up Thursday night by Fed Ex from Nashville.

 

Before awaiting responses, try this.
https://www.fedex.com/apps/fedextrack/?action=altref&cntry_code=us&freight=yes
(your order number is the reference)
Dell's tracker is usually outdated, and fedex should give you an idea of when you should get the PSU.
This might be helpful too to see if you are affected by shipping delays (on Fedex's part) or not.

 

I'm talking about my laptop they still have NOT ship it yet

 

Then track the laptop through fedex through the link I gave you.

 

wow really can you please send me screenshot i want to send them that they keep lying to me i'm really f8888g angry they last day i did talk to them today noting new they keep lying guess what they say because of the weather hahahah f8888k you DELL

 

sorry but i just try nothing come up

 

I'll PM you one later tonight, fahead120.

 

please do thank you so much i'm tired hearing there lies

 

Thank god I read this comment, my Alienware 15 will be deliver by tomorrow. Dell had me extremely stress with there antics, I had no idea if my order was canceled and had been waiting for an answer since 2/19.. your a lifesaver.

This post should be a sticky

 

i did try it show

Not found

 

If that is the case, then that means Fedex has not gotten any information about your laptop.

 

yeh i know they are lying

 

hey guys I am looking at buying this model laptop AW 17 R2 but never owned an alienware before

I need to know if the HDD and Ram is changeable without ripping warranty stickers or tags etc?

 

Yes it is. However, if you read the forum, you'll see plenty many reasons NOT to buy this laptop.

 

Thanks

When you say Yes, do you mean I can change HDD and ram without ripping off any warranty sticker?

I know I have read the bad points but they are ok with me. Only things I didnt like are the hot keyboard and no dvd drive

Can I find 2 HDDs in this laptop? As I am ordering one with just 1 HDD because I want to put my own SSD in there

 

Remember AW 17r2 also can only use 1 standard ssd in this joke box. You must buy expensive M.2 ssd in the other 4 slot. This joke box has not raid support and you can only overclock processor if you have invests in a G / A amplifier. One oc profile in the bios. Meanwhile you must argue with Dell that you can get a 240W power supply instead of the weak 180w that accompany these The laptops .. Be also prepared to set aside money to invest in it in a new battery as the battery get a shortened lifespan due the Hybrid functionality .. This word are from Dell : Supercharged gaming: The blazing Intel® Core™ i7 processor becomes overclocked when plugged into the optional Graphics Amplifier for the ultimate gaming advantage and excitement. A crazy functionality .

 

There is only one 2.5" bay, you can only fit one harddrive in there. Poor design choice. You can change RAM fine. However be prepared for a potentially long wait, headaches, misinformation, and lack of support on your way to owning this laptop. Be prepared to have to potentially argue with a rep over the phone to get a full gaming experience when you want the 240W PSU to power your laptop like it should have been.

Come in with no expectations and you'll be OK, come in with some expectations and you'll be severely upset and disappointed.

 

• I have a samsung 840 evo will that work?

 

I'm not sure if it works with this laptop or not. I know some SSDs have been found out not to work with the new models of Alienware.

 

Maybe AW 13.15 and 17R2 get support for multiple ssd/hdd brands in a future bios update. So be careful to choose the right ssd/hdd brand that Dell recommends for you. Fully or totally insane.

 

Keep in mind all this information is readily available on the Alienware site, and in the product manual.

 

It'll work. The only laptop having that has some trouble with 2.5" SSDs is the AW13, not the AW15 or AW17 R2.

 

Keep in mind that if you don't want performance issues the 850 Evo series is safer than 840s.

 

No one knows yet whether 850 Evo is a safe choice. Given the problems to 840 Evo, I would not recommend this yet. It is not fully tested for future problems like other ssd with solid mlc nand. 840 Evo has been in sales long time before anyone saw that there were problems with this ssd. In fact for over 1 year, no one knew about the problems that emerged. Old 840 Evo was launched in July 2013 and is still problem with this Samsung SSD.

 

if you want to use a 240watt+ adapter, will it actually use the extra power or is this locked down in the bios?

 

Surely not in the bios which was first launched in laptop .. Dell did not know about the problem of insufficient watts earlier.

 

so if i use a 240 or 330watt dell power supply, will it use it?

 

Yes. It will use as much power as needed. The laptop shouldn't go over 240w when everything is stock.

 

So what other laptop would you recommend for me this then?

I can get this for $1800

Model Metabox Pro P170SM-A
Design Options Standard Metabox Design
Processor Intel Core i7-4710MQ Processor (6M Cache up to 3.50 GHz)
Memory 8GB DDR3 1600MHZ $-74.00
Graphics Nvidia GeForce GTX 970m 6GB
Display 17.3" FHD (1920 x 1080) LED Matte 72 Gamut
Optical Drive DVD +- R/RW DL
Wireless Card 802.11 BGN / Bluetooth
Operating System No Operating System
Protection Plan 2 Year Platinum Metabox Onsite Pickup
Accessories No Accessories
Storage No Hard Drive

its just that metabox have no laptops for pyshical display anywhere in my area and I dont know if ill like it looking at it up close

 

Also another thing about the power supply. Excuse my noobness about this but whats the difference between 180w ans 240w power supply? Wouldnt the power supply just charge the battery? Or you guys talking about the internal PSU?

How can I convince Dell to give me a 240w if I buy this

 

Hi.

You just have to call your local Dell hotline when you have received the Notebook and tell them that you bought a Notebook with GTX 980M and you now want a 240W AC Adapter. This took me two minutes on the phone and they shipped it for free without any trouble.

 

Sounds easy enough, did it cost you extra?

Cant I just call them before I purchase and ask for one to be sent with the laptop

 

I got it for free. They shouldn´t charge you anything.

As far as I know they can´t send it with the Notebook. Just order and call them after the notebook has arrived.

 

I've asked more than a few times for it, no dice but since I already have a 330 watt I'm not going to continue wasting my time

 

Laptops don't have an internal PSU.
Both 180w and 240w PSUs will charge the battery; however, when the CPU and GPU are under full load, with certain configurations (those with the 980m and m295x) will be held back on the 180w PSU because, well, it'll exceed 180w and the laptop won't allow that. On a 240w PSU, this is not the case.

 

so i found my dell power supply from another work laptop I had. Bios reports it as 210 watt. I have notice a nice increase in stability for demanding games, almost night and day. Cant believe dell screwed this one up and shipped with only 180 watts

 

Thanks for your info. I actually was not looking at the 980m and M295x model I was looking at the NVIDIA(R) GeForce(R) GTX 970M with 3GB GDDR5 one

Do you still think this will be throttled down to use less power with a 180w PSU? I asked the sales rep this and he said it wont happen that the GPU will not throttle down under load, but then again it was the sales guy. Did you just mean for the 980m and M295x

 

The 970m might have some slowdowns (some have said that the new BIOS has improved the performance of the 970m and the CPU), but the issue mainly pertains to the 980m and m295x.
That said, you can always be safe than sorry.

 

Thanks for your answer

I did ask the sales guy for a 240w but he said it wouldnt make a difference

 

Unfortunately, Sales doesn't know their head from their...well anything...especially when it comes to anything technical. Tech support should give you one after several tries and finally managing to get a good rep.

 

With the new a02 bios that's probably true except with the wear on your battery. Not a huge concern to me because I will be using it with the amp the majority of the time.

 

ok yeh i also gathered this

So how do I obtain one. Wait till I get the laptop and ring tech support? Then do a swap ? Hows it work?

Hopefully its just not a problem with 970m

 

970m is fine with 180w

 

Does anyone have another link? The link to schedule a call is not working anymore.

 

Not to double post , but in the benchmark thread I explained how I just called dell and explained my situation with the 980m and the weak psu. They are sending me a 240watt overnight, all for free. Call Alienware tech support

 

Yeh i also found this knowledge base article from Dell:

http://www.dell.com/support/article/us/en/19/SLN295814?dgc=SM&cid=249387&lid=5461134

Its been an issue for 980m's so even with my 970m if I do get problems Ill def be calling their support and asking for a 240w

 

If The 970m might have some slowdowns with the original bios but get increased perfomance with updated "hybrid" bios then this means that also the 180w power supply is a bit weak maybe ..

 

I am thinking of buying an Alienware 17 , but I have not found any review to this 2015 model .

I've seen AW15 reviews with fan noise up to 53dB under load . The AW17 is as noisy ??

What about max temperatures of cpu and gpu with demanding games as a BF4 ??

And what about the standar panel 1080p non-touch ?? IPS or TN ?? same LG model of the Asus G751 ??

Thanks for the info .

 

http://forum.notebookreview.com/threads/alienware-17-r2-quick-review.771355/

The product page for the AW17 states that the screen is IPS.

The only IPS panel currently in production that I know of is the LG panel used in the ASUS G751 and Acer V Nitro. Google FTW.

I didn't have any tools to measure actual noise or surface temps for my review.

 

I recieved my 17 last week and used this link to request a 240W charger. There was no charge and they shipped it via 2 day (Already recieved and working great). I have to ship back the 180W within 10 days.

All the link does on the knowledge article is send an email
to: [email protected]
Subject: OK ID: SLN295814, Alienware 17 R2 - CPU Throttling when using 180 watts AC/Adapter
Body:
Thank you for contacting Alienware Tech Support.
Please fill out the info below to ensure an efficient service experience.
Between Monday and Friday you will be contacted within 1-3 days, over the weekend please allow 2-3 days for response.
Service Tag:
Full Name:
Phone Number:
Address Line 1:
Address Line 2:
City:
State:
Zip Code:
We will process your request as soon as possible.
Thanks,
The Alienware Support Team


Just insert your information and they'll call you in a day or two and confirm your info and ship the 240w.