My first Alienware experience with my Alienware 17 R2

Ok so I think on my end this was a misunderstanding. The guy I dealt with told me he'd take care of it, he meant that I wouldn't be dealing with the reps online any more, I'd be dealing directly with him to get this done. I sent him an e-mail last night about how angry I was dealing with them again, so this morning he called me and apologized for the confusion and clarified that I will only be dealing with the laptop through him.

So any correspondence with my order is to go to him directly, not any reps. He apologized for not making this clearer for me and told me if I have issues ever to only speak to him to prevent myself from getting a headache. So he gave me his phone number for his office.


So I guess this was not so bad then. I'm glad I'm dealing with someone who speaks english fine now.

 

To update:

Everything ended up getting routed through fine and well now. I have my order number, I have everything I need. He told me it should go into production over the next few days to be built for me. Everything is fine and good to go. Wow!

I must say, dealing with the executives of Dell really gets things done quick! It's awesome, not to mention they're extremely friendly and can be humorous people to deal with. They've been nothing but helpful and friendly to me when I talked to them over the phone and over e-mail.

 

It sounds promising. I hope it all goes well for you from here on.

 

On the plus side of things the exec even had the order expedited on is end so maybe I'll see the laptop sooner than otherwise! Smooth sailing so far LOL, I'm waiting for the next bump and cringing at the thought of it.

Edit:

The exec sent me an e-mail with and update with the current status of my laptop. This was nice of him
I guess he has the factory giving him updates of the machine as it goes through and is updating me as he gets it.

 

Well when you get it I expect pictures and benchmarks

 

I promise I will!

 

Keeping with the spirit of the game. I did a review and some benchmarking:

http://forum.notebookreview.com/thr...r2-owners-lounge.770314/page-100#post-9983496

To conclude this thread I'll repeat what I said at the end of the review.

So from my experience after speaking with the executive team, I will say my expectations were exceeded at the level of customer service I received from them. They showed me despite the size of a company like Dell, they can offer service that I've never had from a small company.
After contacting them they took my issue on as their own and resolved it while keeping in contact with me.
They were extremely genuine, polite, understanding and friendly towards me despite my obvious frustration and displeasure. Their ownership, despite being so busy and not generally working with customers showed me how professional they were and that Dell actually does care. These guys actually care a hell of a lot about the customers and what our opinion is. They aren't a faceless corporation like people would like to characterize them with. No doubt, they won me back as a customer, not just for this purchase, but for the future. Huge thanks to them.