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    Macro keys not backlit - 2015 Alienware 17

    Discussion in '2015+ Alienware 13 / 15 / 17' started by KomodoRogue, Apr 30, 2015.

  1. KomodoRogue

    KomodoRogue Notebook Enthusiast

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    Hello,

    The macro keys on my Alienware 17 do not light up. I can change the color presets in Alienware TactX, but they never light up, not even brief flashes during bootup/POST, even though the rest of they keyboard does.

    Any suggestions for getting them to work, or do you think it may be a hardware issue?

    Thanks for any help!

    One other thing, is there a utility pre-installed that will update all the alienware drivers/bios/etc?
     
    KomodoRogue, Apr 30, 2015
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    There isn't. You need to do it manually from our site.

    Did you try the AlienFXTester.exe that's on the Command Center's installation folder?
     
    Alienware-L_Porras, May 1, 2015
    #2
  3. KomodoRogue

    KomodoRogue Notebook Enthusiast

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    Yes, I tried AlienFXTester.exe. All the keys lit up, except for the macro keys.
     
    KomodoRogue, May 21, 2015
    #3
  4. creationsh

    creationsh Notebook Guru

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    time to call it in
     
    creationsh, May 22, 2015
    #4