Just bought an AW 15 from dell outlet, what GPU, model?

Hey, guys ive been very anxious about what GPU is exactly in my laptop. The Dell Outlet listing did not mention the GPU. Very odd I know, but I could end up with a 980m.

Now, the dell sales rep told me it was a 970m and that was OK with me. But I dont know how he could know that since the build list doesnt mention what GPU. So now im worried that its got a 965m and thats unacceptable to me. Its a fairly loaded laptop with i7 4720, 16gb ram, 4K screen, 256 gb msata + 1tb HDD so I dont want to think its a 965m.

Also, this line has drawn my attention : MOD,ASSY,BASE,I7-4720HQ,GX,E15

Could the "GX" part maybe mean 980m? As the 965m is GS and the 970m is GT.

Thanks!

Item details
Quantity Item Number Description
1 4TR21 Base,Notebook,Balanced Technology Extended,ECHO15
1 J5V02 Module,Software,DSPRT-CTR,3.X
1 H8C4T Module,Battery,92WHR,8C,Lithium,SIMPLO
1 01CKY Service Install Module,Software,DW1703/4,5320
1 6JVR3 MOD-SRV,SW,HSW,ANW,AW15
1 9R8RT MOD,SW,QFE,BLUE
1 8C2D1 Module,Software,OFC-2013,Factory Install
1 080F3 MOD,SSDR,256,2280,SMSNG,PM851
1 RDXV8 Module,Liquid Crystal Display,15.6UHD,TPK,Sharp,AW15
1 PN3PP MOD-SRV,SW,KILLER,N1525,15/17
1 51G3C Module,Dual In-Line Memory Module,16GB,2X8GB,1600,DDR3L
1 CRMYP Module,Software,Soft Contracts,Consumer,ALL
1 DMR33 MOD,SW,WB64,ENG,DAO/BCC
1 GXG05 MOD,CRD,NTWK,KILLER,N1525,WW
1 FF5Y4 Module,Software,Retail,Registration,2.X
1 Y4M1H Module,Software,BROWSER-SEARCH,Artwork
1 X02KF Module,Hard Drive,1TB,S3,5.4,#2,M8BP2,16
1 00HYR Module,Information,NO Hard Drive,Optiplex,HM/HL
1 Y9VHJ Module,Information,C DRIVE,SSD
1 2D5JP MOD,KYBD,ANW,6,HOTKEY,E15/17
1 9CWM7 Module,Cover,HNG-UP,TOUCH,AW15
1 NG6N4 MOD,SW,DBAR1.6,BASIC,CSMB
1 GV0CP Module,Software,WINDOWS-LIVE,WAVE4,Consumer
1 85Y47 Module,Software,COMMONBUILD,Across Line Of Business
1 M3GVR Module,Software,OFC-2013,Multiple User Interface,Factory Install
1 NNHP2 MOD,ASSY,BASE,I7-4720HQ,GX,E15
1 CK4DP MOD,SW,DPK,WB32/64
1 JR7M3 Module,Keyboard,82,United States,England/English,ANW13
1 1K274 Module,Documentation PowerEdge 2650,English
1 R609C Module,Cord,Power,125V,1M,C5,United States
1 RKK5H Module,Label,Blank,35X10,INS,Vostro,Storage Processor
1 61F2H Module,Software,WBLUE64,Digital Video Disk Drive,England/English
1 T4X74 MOD,SHP MTL,BOX,PZB,ANW,15
1 MC9FV Module,Adapter,Alternating Current,Delta Products,180W,3P,World Wide
1 801-2185 Dell Limited Hardware Warranty Initial Year
1 801-2232 Onsite/In-Home Service After Remote Diagnosis, 1 Year
1 3E476 Information,Equipment
1 11725 Warranty Longer of 90 Days or Remainder of System Warranty/ Svc Contract. 21 Day Return. Parts may be Reconditioned.
1 375-6061 Thank you, Dell Outlet

 

The AW15 R1 with i7 never came with a GTX 965m, so you're down to a GTX 970m or GTX 980m (the config can come with an R9 m295x / m390x, but you know it isn't an AMD GPU).
I would assume it's a GTX 970m. If it happens to be a GTX 980m, then great.

 

Thanks! Now, to pray that its got a 980m! haha

 

I would call them again to confirm. with the spec of the laptop it will be at least a 970m if not a 980m

you will have the service tag of the laptop from the copy of the order that you placed via email, call dell and ask them which GPU is installed.

that's what i did, and they where able to tell me.

Hope this helps

Ian

 

Thanks guys, the GPU is indeed a 970m.

Also, the 4K screen has that screen door effect but I guess I can deal with that.

But what really irritates me is that it has a stuck white pixel in the middle is the screen and the idiots at Dell installed the OS on the damn 5400 RPM drive.

The 256 gb is labeled as "Data"

How do you screw that up? Hopefully they will compensate me for all this, since I've got to live with a stick pixel and have to spend half a damn day reinstalling the OS from scratch.

 

They will swap out the screen for the stuck pixel. I personally would just wait for a better one on the outlet and then just complain to customer service for a refund. You could get a refund even months after purchase because of the issues and the fact you have to wait to find a better one. (Done it several times.)

 

I managed to swap over the OS and just did a clean install since the Alienware app didn't want to use my flashdrive.

Thankfully I got ahold of someone in returns who gave me a $75 refund for my issues and thats fair. I dont really notice the stuck pixel unless I actively look for it since it's so small.

So, for anyone else here, they do give partial refunds in case you have issues with your order. You can just chat with the Returns Department.

 

I would still use your valuable warranty to have them swap the LCD. Check to make sure you have a LG LCD too. The LG is better then the Samsung. Just some suggestions.

Yea, thats a common thing even if there are no issues. Anytime you try and return something at Dell they will offer some money back to try and get you to keep the product.

 

I a

I actually found an even better system in the outlet, A base Alienware R2 with 16gb RAM and a 980m for $917 after 33% off!

It didnt have a video card listed much like the 15 I bought but they were right before so I trusted them, even so its about $400 less than the 15 I just bought so even if it came with a 970m id still be making out like a bandit.

 

Can you kindly guide me to the best number to initiate returns?