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    Is this a brand new Alienware 15 without any modifications?

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Juni Kou, Sep 24, 2015.

  1. Juni Kou

    Juni Kou Newbie

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    Hi all, I've just bought an Alienware 15 ANW15-7493SLV. To make it short, it's a 1TB 5400RPM + 256GB SSD model. However when it arrived the seal was broken.

    When I open the laptop, I also go through initial windows 8.1 setup. I found these strange things:

    1. C Partition named "Windows", D Partition named "DATA"
    2. No factory image restore partition to be found anywhere

    I wonder if other owners also get the same thing? If yes:

    A. How can I make a fully factory restore my Alienware 15?

    Thank you so much in advance.
     
  2. judal57

    judal57 Notebook Deity

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    nothing to worry about, the recovery image need to be done by alienware respawn using a USB.
     
  3. Juni Kou

    Juni Kou Newbie

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    Thanks judal57, when I try to Shift + Click Reset Button, after running factory restore, my laptop looks the same as if factory reset has never happened. All old files and apps are kept. I wonder if I need to do any additional steps?
     
  4. judal57

    judal57 Notebook Deity

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