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    Is there supposed to be an opening on the bottom of the screen for the alienware 13

    Discussion in '2015+ Alienware 13 / 15 / 17' started by gaab1205, Jan 22, 2015.

  1. gaab1205

    gaab1205 Newbie

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    gaab1205, Jan 22, 2015
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  2. Game7a1

    Game7a1 ?

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    Seems as if someone internally dented it. I would return it for a replacement.
     
    Game7a1, Jan 22, 2015
    #2
  3. J.Dre

    J.Dre Notebook Nobel Laureate

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    I'm surprised at how many people are getting replacements already, lol. I think this is the third person? Someone in the AW 15 section just asked about a similar issue. Dell seems to have really lowered standards for production and whatnot. At least the warranty remains untouched - return it! ;)

    To answer your question: No, that's not supposed to be like that.
     
    J.Dre, Jan 22, 2015
    #3
  4. gaab1205

    gaab1205 Newbie

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    Okay I'll try to get a replacement tomorrow if I can.

    this is also the 3rd time I reinstalled nvidia drivers due to nvidia geforce experience not detecting my 860m

    Wait would they still accept a replacement since u had this for a month.
     
    Last edited by a moderator: Jan 22, 2015
    gaab1205, Jan 22, 2015
    #4
  5. J.Dre

    J.Dre Notebook Nobel Laureate

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    No need to spam the thread, haha. There is an edit button. ;)

    If you've had it for more than 30 days (from shipment date) they will not replace it without first attempting to fix it.
     
    J.Dre, Jan 22, 2015
    #5
  6. gaab1205

    gaab1205 Newbie

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    Okay thanks
     
    gaab1205, Jan 22, 2015
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  7. Game7a1

    Game7a1 ?

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    If you have a Broadwell CPU, an updated Dell driver should be coming soon for the GTX 860m to work.
     
    Game7a1, Jan 22, 2015
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  8. gaab1205

    gaab1205 Newbie

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    Sadly it is not a broadwell cpu and is the base model.
     
    gaab1205, Jan 22, 2015
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  9. Game7a1

    Game7a1 ?

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    That's odd. Can you check device manager (under display adapters) to see if it is there?
     
    Game7a1, Jan 22, 2015
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  10. gaab1205

    gaab1205 Newbie

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    Checked it it's still there. If it helps I used drivers straight from nvidia the moment I got the laptop instead of the dell drivers.
     
    gaab1205, Jan 22, 2015
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  11. Game7a1

    Game7a1 ?

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    Ah, then it must be that the iGPU is taking priority. Setting everything to high performance and disabling the iGPU in device manager (this step is optional) should make you use the 860m.
     
    Game7a1, Jan 22, 2015
    #11
  12. gaab1205

    gaab1205 Newbie

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    I hope I get a replacement instead dell support trying to fix it since I don't want this to be a repeating issue.
     
    gaab1205, Jan 22, 2015
    #12
  13. tom_mai78101

    tom_mai78101 Notebook Consultant

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    What am I looking at? If possible, could someone hightlight it for me (like a red box)?
     
    tom_mai78101, Jan 23, 2015
    #13