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    Is my 980m Dead?

    Discussion in '2015+ Alienware 13 / 15 / 17' started by just1tree, Jul 31, 2015.

  1. just1tree

    just1tree Notebook Consultant

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    Opened my system up yesterday and the windows 8 lock screen was telling me that I needed to reboot my pc for software updates to windows. So I reboot, get into windows (after an unusual black screen) and go to launch a game. My frame rates are just bad, so I fire up MSI afterburner to see what's going on. Turns out it's running on the intel gpu. I right click my desktop and don't even see an option to get to the nvidia control panel. In the Device Manager it has a yellow exclamation icon on the GTX 980M saying that windows has stopped the device because it has reported problems (Code 43).

    I uninstalled the drivers, rolled back the windows update, tried older drivers even updated to windows 10 and still have the same Code 43.

    Is it just a coincidence that this happened around a windows update restart and the gpu is really gone bad?
     
    just1tree, Jul 31, 2015
    #1
  2. Chris_Wayne

    Chris_Wayne Notebook Consultant

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    Time to call dell...
     
    Chris_Wayne, Jul 31, 2015
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  3. Splintah

    Splintah Notebook Deity

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    dat baby ded
     
    Splintah, Jul 31, 2015
    #3
  4. thegh0sts

    thegh0sts Notebook Nobel Laureate

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    #R2DEAD2
     
    thegh0sts, Jul 31, 2015
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  5. just1tree

    just1tree Notebook Consultant

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    Yep, it is dead. Sat through a 2 hour call with dell tech support and their attempts at uninstalling and reinstalling lead to the same result. So now it's time to wait on a tech to replace the whole motherboard / cpu / gpu bga combo.
     
    just1tree, Aug 1, 2015
    #5
  6. just1tree

    just1tree Notebook Consultant

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    just1tree, Aug 7, 2015
    #6