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    How do i reinstall Sound Drivers on AW17 R4? (Noise Popping issue)

    Discussion in '2015+ Alienware 13 / 15 / 17' started by VasFURY, Dec 15, 2016.

  1. VasFURY

    VasFURY Notebook Enthusiast

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    Hey all, so i am having a noise popping issue in some of the games that i am playing on the AW17R4.

    I downloaded the latest realtek drivers, and tried reinstalling them, but there is a problem.

    It seems that when you uninstall the Sound driver, you then have to reboot the system. When the system reboots, it automatically updates any components that are missing a driver, back to the factory setting. Similarly, when i launch Realtek driver manually, it asks to uninstall existing driver, and then to restart the laptop. But when laptop is restarted, the old stock drivers are re-installed (no way for me to stop this), and when Realtek NEW driver programme launches, it once again asks to uninstall existing drivers, rather than installing new ones on a driver-less device.

    So, what im trying to ask is - any way to stop realtek audio card drivers to automatically applying the stock settings when the device is restarted?

    Thank you in advance for any assistance.

    Vas.
     
  2. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Download from dell

    Uninstall realtek w/ revo uninstaller

    Install dell audio driver
     
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  3. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    It may still have the popping sounds after you change drivers. If so, disable the power management feature. Open the Realtek Control Panel, click the battery icon in the lower right corner. On the window that opens, select the "battery only" option and then click the bubble at the top (make it turn dark) to disable the power management feature. What happens is Windows puts the audio card to sleep too frequently, and when it should not try to, in order to save power and that causes the popping noise when it goes back to full power. This is a common issue with laptops and the driver version should not have anything to do with the undesirable behavior.

    [​IMG]

    Another thing that can cause it, and frequently with Dell/Alienware notebooks, is if you are using HWiNFO64 with EC support enabled. In that case you will have more of a rhythmic popping at steady intervals, like maybe one pop every few seconds. If that is the case, open HWiNFO64 settings, uncheck EC Support, shut down and re-launch HWiNFO64 and the popping will be gone. When prompted to disable the EC sensor, always agree with the decision to disable it and check the box to not show the warning again.
     
    Last edited: Dec 19, 2016
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  4. judal57

    judal57 Notebook Deity

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    is a sad that the new alienware laptops didn't come with creative chips like the last generation
     
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  5. judal57

    judal57 Notebook Deity

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    @Mr. Fox i have a question ... why when i overclock the base clock of my cpu i have sound lag, for example when i rase it from 100 to 102
     
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  6. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    That is not uncommon. If you are running monitoring software (HWiNFO64, AIDA64 or HWMonitor) try closing those and see if it changes. Also be sure Dell EC Support is disabled in HWiNFO64.

    Another thing you could find with audio, especially playing games... If you jack up the BCLK too much it may get random freezes with loud electronic buzzing sounds. If you've never heard that before it can seem kind of scary and many people find it very disturbing. Lower BCLK will generally make it stop doing that.

    BCLK being raised overclocks lots of stuff on the system bus, not just CPU cores. Some things don't play nice at all with overclocking, and integrated audio chips are one of those things. It also changes the frequency on the memory bus and PCIe bus, which can make GPUs and NVMe drives unstable
     
    Last edited: Dec 19, 2016
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  7. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    Pets and small children find this especially disturbing. Cats literally go berserk if they are in the room when this happens.
     
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  8. n0tabene

    n0tabene Newbie

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    Hi there - I'm getting the popping sounds before/after playing videos. I can't seem to find the Realtek Audio Manager anywhere on my computer after uninstalling the Realtek drivers, then installing the latest driver package from Dell. Should I be using the drivers from the Realtek website instead, or is there a way I can download just the Audio Manager? Thanks.
     
  9. Vasudev

    Vasudev Notebook Nobel Laureate

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    Its called Alienware Sound Center.
     
  10. illuMinniti

    illuMinniti Notebook Evangelist

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    How would I go about this on a 15R3? I have been tolerating this static sound for a while and I'd prefer not to. I'm not sure where the Alienware Sound Center is, I do remember there being a "Alienware Recon" but I can't even find that anymore, I may have uninstalled it? Idk lol. I uninstalled and reinstalled the audio drivers with revouninstaller and that didn't fix it so I want to try disabling the battery management on it, but I have nowhere to go to disable it