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    Heat problems on Alienware 15 R3 7700HQ?

    Discussion in '2015+ Alienware 13 / 15 / 17' started by rasmusj78, Feb 9, 2017.

  1. rasmusj78

    rasmusj78 Notebook Enthusiast

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    I've been reading that a lot of users have reported heat issues with their A15 R3. I don't know if I've got this issue as well. Under heavy load and monitoring with Hardware Monitor I can see the cores almost reaches 80 degrees Celsius under heavy load and the GPU (1070) reaching almost 58 degrees.

    Are these measurements worrying or normal for this computer? Should I be concerned and contact Dell about this issue?

    Thanks
     
    rasmusj78, Feb 9, 2017
    #1
  2. Galm

    Galm "Stand By, We're Analyzing The Situation!"

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    Normal and fine. 80C isn't too worrying. It was like 95C that was the problem.

    Dell will no longer help unless temps are like 110C lol.
     
    Galm, Feb 9, 2017
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  3. judal57

    judal57 Notebook Deity

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    80°C is super fine with stock Dell paste, if you repaste it with something like thermal grizzly kryonaut, you will have 70°C or less at max
     
    judal57, Feb 9, 2017
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  4. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    I'd still recommend a repaste anyways.
     
    Mobius 1, Feb 10, 2017
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  5. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    +1

    Repaste with IC Diamond using the X Cross method:

    The X Cross method is the best in my experience as once the heatsink is fitted, it provides the maximum coverage with the least air bubbles

    [​IMG]

     
    Spartan@HIDevolution, Feb 10, 2017
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  6. rasmusj78

    rasmusj78 Notebook Enthusiast

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    Can't do that myself unfortunately
     
    rasmusj78, Feb 10, 2017
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  7. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Send it to one of team LHz's members and we can do it for you.
     
    Mobius 1, Feb 10, 2017
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  8. rasmusj78

    rasmusj78 Notebook Enthusiast

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    I'm geographically located in Denmark, would be a little hard.
     
    rasmusj78, Feb 10, 2017
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  9. rasmusj78

    rasmusj78 Notebook Enthusiast

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    I've done a lot of testing today in Prime95, HeavyLoad, AIDA64 and HWMonitor. I've attached the screenshots. To me it looks weird that 2 of the cores are running HOT while the other 2 is at descent temperature. Should I be concerned or is it just that the chipset is so new that the software doesn't support it yet?
     

    Attached Files:

    rasmusj78, Feb 10, 2017
    #9
  10. rasmusj78

    rasmusj78 Notebook Enthusiast

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    These are the last two images of the test. The last one "stresstest-6" shows the temperature 2 seconds after the test finished. Goes from 90 degrees to 50 something. Is this normal?

    If I re-paste it, will that have a significant effect?
     

    Attached Files:

    rasmusj78, Feb 10, 2017
    #10
  11. cn555ic

    cn555ic Notebook Deity

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    You have significant differences in core temps. I would definitely follow Iunlock repasting or send it to one of the Lhz guys to fix it
     
    cn555ic, Feb 10, 2017
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  12. rasmusj78

    rasmusj78 Notebook Enthusiast

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    If I chose to repaste it, what about my warranty won't it be voided? Or should I just call Dell and tell them about my finding?
     
    rasmusj78, Feb 10, 2017
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  13. cn555ic

    cn555ic Notebook Deity

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    Many have repasted themselves or sent it to the guys in the forum. If you break something while repasting then yeah you would def void warranty
     
    cn555ic, Feb 11, 2017
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  14. Carefree Engineer

    Carefree Engineer Notebook Enthusiast

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    Just returned my pc as it was reaching 96 under heavy load. Got a replacement and it also had same issue. For now refunded my money and thinking that which one I should get now
     
    Carefree Engineer, Aug 7, 2017
    #14