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    HELP!!!

    Discussion in '2015+ Alienware 13 / 15 / 17' started by Skool, Mar 6, 2016.

  1. Skool

    Skool Newbie

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    I have been dealing with an issue on my AW17 R2 2015 for about half a year now. I have this problem where sometimes when I shutdown the computer it doesn't shut off all the way ( everything turns off except the lights, then the fan kicks on and something in the pc starts getting really hot). From my understanding this is most likely due to a bad driver(s) but I have updated everything. I have disabled hybrid start up. I am running windows 10 with a00 bios with a 230w power supply. CPU : i7-4710HQ ,GPU: GTX 980m, I am using an ssd( 850 evo m.2) and the stock hard drive.
     
    Skool, Mar 6, 2016
    #1
  2. zergslayer69

    zergslayer69 Liquid Hz

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    Is that like a first revision bios? Have you tried using a newer one if it exists?
     
    zergslayer69, Mar 6, 2016
    #2
  3. Skool

    Skool Newbie

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    I've tried the newer ones before, same problem, and the computer gets really close to overheating, 91C!!!!. I have been using windows 10 verifier and it looks like the drivers for Intel dynamic platform and thermal framework also cause problems. I have tried old and new versions.
     
    Last edited: Mar 6, 2016
    Skool, Mar 6, 2016
    #3
  4. Skool

    Skool Newbie

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    Never mind I didn't fix it. Fixed previous post to reflect that.
     
    Skool, Mar 6, 2016
    #4
  5. jpowell490

    jpowell490 Notebook Evangelist

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    Wipe and reload time. Don't waste your time trying to track that down. Just reload it.
     
    jpowell490, Mar 6, 2016
    #5
  6. Skool

    Skool Newbie

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    That's the thing!! I did I wiped, and did a fresh install and it is still happening!!!
     
    Skool, Mar 6, 2016
    #6
  7. Aleckhz

    Aleckhz Notebook Enthusiast

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    Sometimes i have taht issue with my A15 R1 I think is something with power saving profiles but im not sure

    Any thoughts?

    Enviado desde mi Nexus 4 mediante Tapatalk
     
    Aleckhz, Mar 6, 2016
    #7
  8. Skool

    Skool Newbie

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    I never run the power saving profiles, but maybe they try to kick in when the computer is shutting off?
     
    Skool, Mar 6, 2016
    #8
  9. Skool

    Skool Newbie

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    Bump!
     
    Skool, Mar 7, 2016
    #9