Graphic Card Crashing - "video_trd_faliure(nvlddmkm)" Error

Hi guys, is the first time I write here.
Im having a problem with my AW15 i bought a month ago, specifically with GTX 980M cause is giving me the error "video_trd_faliure(nvlddmkm)" and literally i had done everything.
and i don't know what other thing to do. I had done a clean windows 8.1 install with the necessary driver then installing windows 8 updates and finally the nvidia card driver. I change the BIOS to A00. I uninstall and install the nvidia card and still giving me the error with the blue screen, restart every time i open the nvidia control center and sometime just without doing something in the desktop the error shows.

Someone with the answer please.... i appreciated your help

 

For me, the same thing usually happen with my desktop and it's only appear if

• The current driver you have is unstable - roll back to the previous driver (WHQL is recommended) should fix the problem.
• Installing the unnecessary component - such as 3D driver, HD Audio if you dont have 3D display or using HDMI, installing these driver would give you TDR error.

So do a complete uninstall or roll back fix it (which it's fix on my computer).

However there is another way but it's only temporary - you need to repeat on every restart, which is to modify the registry.

And you can access it by open Registry Editor (type regedit in command prompt).

Spoiler: Regedit TDR

 

I just tried both and neither solved the problem.....

 

Did you try reinstalling the driver from scratch? (clean install)

 

Yes... using Guru 3D in safe mode
I call Dell Support and remotely they check it and change the BIOS to A02 and the drivers to and still giving me the error. The just told me that may be a hardware thing but I have my doubts about.

 

So What happen before the error? I mean these error dont just happen for no reason, like happen after you install/update something? Have you try do system restore?

 

Your overheating goto power options, change power setting for your graphics power from active to passive that should correct the issue

 

I'm facing similar issues with my Alienware. Did you get a solution?


Sent from my iPhone using Tapatalk

 

There should be no need for this. This is a bug that should be corrected otherwise. Should perhaps tried with a new application of a better thermal grease or get help from Dell support.

 

Did you ever get this sorted out??

I too am having this issue. My aw17r2 2015 went to the dell depot for repairs. originally the battery was not charging (plugged in not charging), and the system was overheating all the time. Eventually the system failed and refused to boot up after a nice audible pop, and the distinct smell of simmering capacitor juice..

They claimed that they tested the system out fully, by a certified technician even... but I had forgotten/didn't think it would matter to give them my windows login password as I had requested that the OS be reinstalled on the SSD drive. They stated that the motherboard and the battery was replaced, however, when I got the system back I first realized that the same old windows installation was present as I had to log in like I normally would. I realized that the laptop took a noticeably long time to get to the welcome/tiles page, and it was running extremely slow. I thought that maybe its due to them replacing the board and not reinstalling windows.... Before I could complete the thought of reinstalling windows with my recovery usb the system crashed with a video tdr blue screen.

It rebooted, and did it again when it got to windows. I then proceeded to reinstall windows, and as soon as windows 8.1 got to the point where you customize the install with your color selections for the main page I got the video tdr error again...>.< Eventually I got to the desktop, and started loading the drivers in the order as provided by the alienware youtube video, and as soon as I tried to install the official gtx980m driver off of dell's website I got the tdr error.

I tried the latest nvidia driver, 355.60, as well as many of the older one with the same end result. Eventually I went back to the official alienware driver and it loaded ok... I loaded up hwinfo64 to look at the specs of the card and saw that the label was there, but nothing under it. I loaded up support assistant and tried to stress test the card and it resulted in an immediate video tdr error...

In device manager, the card shows up fine, along with the intel hd card, but any attempt to perform something video related causes the video tdr error.

I am of the opinion that
1.The Dell tech who worked on my laptop is an idiot. Clearly he/she did not test this system before sending it back. I took the time to leave an itemized note of all the problems and requested an OS reinstall and they clearly payed no attention to it.

2. Its a possibility that they never replaced the motherboard, or they used a refurbished one.

3. This gtx 980m is dead Long live the king.

I honestly regret buying this laptop, it has more issues than it is worth, backed by incompetent tech support. I should have just rebuilt my desktop and be happy with that.

For all you dell techs, Congratz, this is my first and last alienware. I will never buy into the hype again.

 

Try uninstalling the Nvidia and Intel drivers with DDU.

First download the latest Nvidia driver and the latest HD 4600 driver from Intel.

Uninstall the Nvidia driver first using DDU, then uninstall the Intel driver.

Follow the prompts in DDU to restart in safe mode and uninstall Nvidia, restart, run DDU again. Start in safe mode again and uninstall the Intel driver.

Restart, install the latest Intel driver first.

Restart and then install the Nvidia driver.

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

I guess I should have mentioned using that tool, but I was trying not to make my post too lengthy. Another thing I should point out is the dell 980m driver install failed at times, and it wasn't till I decided to use md5 checksum and compared the one posted in the driver details that I found out I had a bad file, however after getting a good copy and doing a successful install of the driver I still got a tdr error after trying to stress the card in support assistant.

Also, I noticed that when I just installed the lan driver and went to dell's support site to have it auto detect which drivers are needed, It would list all except the 980m driver. I would have to do a google search to get the dell download for the 980m driver on dell's support site. Not sure if that means anything, but I did find it strange.

I did try restarting after each driver installation, and after using DDU to switch drivers and still got a tdr, I would just reinstall windows before attempting another driver from nvidia. Its been frustrating, I have been at this for 7 days now, trying all drivers from the oldest release to the current. Even trying win7 drivers in compatibility mode. I have also tried both installing intel driver first and nvidia driver first. It all ends up the same, video tdr.

There is one anomaly that happened one time when I installed the official aw driver. I checked the cards status in alien fx software, where you can log the card's performance and saw that the temp was at 0c, ram use was minimal, and then I got a driver power state bsod. After the computer came back up I went into the monitoring software again and saw that the card temp was at 55c.

Support assistant listed the power state bsod as caused by pcie. I could not get the dump as the laptop is in a loop now. As soon as it gets to windows I get a tdr bsod and reboots.

 

I had an exact same issue when I'm received my 17 r2 month ago, yea, your 980m is dead. I'm sure it's GPU's problem as I've tried dozen of driver on win7 and win8. It keep crashing. I called them explain the situation and request replacement, the custom support is very friendly but he seem doesn't know that much about computer. I had to took a day off from work to let him remote diagnosis and install driver remotely. After 3 days he finally give up and sent a motherboard to technician to replace it on site. Two days later the technician came and said they only sent him motherboard, it should be the GPU's problem. I told him I think the GPU should be soldered onto the motherboard, he said no and call support to request replacement GPU in front of me. I thought maybe I remember wrong. Two more days later the customer support call me ask about does the replacement solve the problem, I said I'm still waiting for the technician to received the GPU in order to replace it, he said the GPU should be soldered onto the motherboard. They call the technician and ask him to fix it next day. Two more days later the technician finally came, he seem know nothing about this alienware 17 r2, he had a hard time trying to teardown the computer as this year's version is more hard to access than the previous versions.

Everything works fine now, but it took long times to solve it. The customer services are very friendly and great but seems like they don't have much experience.

 

Thanks for Responding Kgh00007, and Deadkein, I appreciate you guys taking the time to give your input.

I know about dell techs, its sad and frustrating to deal with them at times but I guess eventually they sort things out. I have suspected the GPU from day one, however seemingly that this was a "new" motherboard I was trying my best to resolve this as a tdr failure is not always a hardware issue, but now I am confident that its the GPU. I will try to get dell to schedule a tech, and if he/she does not know how to put it in I will XD.

 

No worries, I hope you get sorted!