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    Game crash (Marvel heroes), any tips?

    Discussion in '2015+ Alienware 13 / 15 / 17' started by vampyren, Apr 29, 2015.

  1. vampyren

    vampyren Notebook Geek

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    Hello,

    As the subject says my game crashes during the startup so i was wondering if anyone else have had the same problem as if they could share how they solved it. I made a post about this on the game forum but no luck there:
    http://forums.marvelheroes.com/disc...-starting-the-game-on-new-alienware-15#latest
    .----------------------
    This is from my post on marvel heroes forum:

    i just downloaded the game and started for the first time to test my new Alienware 15 and sadly it crashed after some loading time.
    I just see a generic message saying "a problem caused the program to stop....". I tried to find a log in game folder but there is none from what i can tell.
    Not sure what i can do? please help!

    My Alienware is an i7 4710HQ / 980m (latest nvidia driver) / 16GB ram.

    i have not Antivirus enabled or any other program open at the same time. I actually have a clean Win8.1 installation at the moment.
    .----------------------

    Any tips would be appreciated.
     
    vampyren, Apr 29, 2015
    #1
  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Where did you acquire the game from?
     
    Alienware-L_Porras, May 1, 2015
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  3. vampyren

    vampyren Notebook Geek

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    I downloaded the client from their homepage so from the source i would say. The client downloads all the rest.
    How so?
     
    vampyren, May 1, 2015
    #3
  4. Silent_Patriot

    Silent_Patriot Notebook Enthusiast

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    I've been running the game since beta on my M11X-R1. Windows 7 Home Premium here - have you tried Compatibility settings?
     
    Silent_Patriot, May 2, 2015
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  5. vampyren

    vampyren Notebook Geek

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    That i have not tried but its sad i would need to do that really.
    Anyway i just tested the compatibility mode set to win8 (down from 8.1) and its doing copy/reserve space and lastly its right now downloading 1GB data......so this might do the trick :)
    Thanks for the tips, i update once the download is finished ......
     
    vampyren, May 2, 2015
    #5
  6. vampyren

    vampyren Notebook Geek

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    Sadly same result, even using win7 did not work :(
     
    vampyren, May 2, 2015
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  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I'd recommend you to reinstall the game.
     
    Alienware-L_Porras, May 2, 2015
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  8. vampyren

    vampyren Notebook Geek

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    No help, even re-build didnt help, its the client i think.
     
    vampyren, May 2, 2015
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  9. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    Did you contact Gazillion (in game support) and setup a trouble ticket. They are really good at helping out with these problems.
     
    Blazertrek50, May 2, 2015
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  10. vampyren

    vampyren Notebook Geek

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    Yes posted on the support forum which i thought was the correct way but after posting on facebook complaining about the lack of support i got a message that i should email them at
    [email protected]
    So now i have a ticket number and waiting for further help from them. Still its pretty bad that their technical support forum is not monitored. i was hoping someone would answer fast. Been waiting for several days now.There are others in facebook having the same problem as i do so. I really cant see what the problem can be, i have a highend GPU/CPU/RAM, latest driver, fresh install, nothing to disturb the game :/
     
    vampyren, May 2, 2015
    #10