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    Fixing heat issue for AW 15r3/AW 17r4 onsite now?

    Discussion in '2015+ Alienware 13 / 15 / 17' started by 3dmation, Jan 9, 2017.

  1. 3dmation

    3dmation Notebook Enthusiast

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    I just got an e-mail from tech support that they will send a tech to "take care of the thermal controllers". Seems awfully vague on that description. I'm wondering if anybody else has had a tech show up to "fix" the heat problems in the AW 15 R3.

    I'm going to schedule it AFTER I have all the parts I was going to install myself, then have them do it for me. Seems fair, no? BTW, I opted for Kyronaut so I wouldn't have to worry about conductivity, and I do worry that way.

    Barry
     
    3dmation, Jan 9, 2017
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  2. 3dmation

    3dmation Notebook Enthusiast

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    And, the answer is yes. Dell does not send anything to the techs though. Have your own paste and thermal pads if you want it done with the good stuff. I did, thank goodness. Now my max temp under load is 81!

    Barry
     
    3dmation, Jan 17, 2017
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  3. 3dmation

    3dmation Notebook Enthusiast

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    I ran a longer test today, and it's still about a 20 degree differential between cores, but it only gets up to 90 C. Before I quit the test when it hit 93. No idea how far it would have gone. Still I contacted Dell with the results.

    Barry
     
    3dmation, Jan 17, 2017
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