Dell outlet description wrong for 17 r4

I debated for awhile if I should sell my desktop and get a laptop. After much researching and pricing out laptops I finally found one I wanted at dell's outlet site and purchased it. The description said it had a gtx 1080 but the one I received had a gtx 1070 instead. After being on the phone with Dell for a couple hours and transferred well over a dozen times it was confirmed that I purchased a gtx 1080 laptop and a tech verified mines was only a 1070. But after that I was transferred a few more times and put on hold before 9pm hit and I was answered with a recording to call back during normal business hours. They didnt have any more gtx 1080 in the outlet when I was on the phone and I didn't decided to get a laptop nor pay what i did for one to have a gtx 1070. Was wondering what my chances are of dell making this right vs me having to take a refund? Thanks

 

I don't think they would try to send you a wrong system at the very least.

Have you tried to pressure them that you will return the laptop if they don't send you the right system? Also try asking for a manager/supervisor.

 

I had the tech and one of the other person I talked to verify the description was a 1080 and the tech remotely verified mine was a 1070. Last person I talked to before getting the closed recording wanted me to just get a refund but at the time they didn't have any other 1080 for sale, they now have 3 but all with qhd screens and I wanted one without g-sync for optimus. I am sure the description was mistake
(side note I was actually going to contact you after playing with the system for a few days about a repaste)

 

Just be persistence and ask for what you paid for. Most likely , they will build you a new one with the correct specs. You just to have to let them know that it's their mistake and you should get what you paid for.

 

Been there done that, they won't exchange. Just send it back and order again